Expressyon logo

Expressyon

by Expressyon · Since 2011
No reviews yet
Active1+ countriesCloud
Quick facts
VendorExpressyon
Year launched2011
StatusActive
Location213 RUE DE GERLAND, Lyon, 69007, FR
Countries served1+
Languages2
Integrations1+
Free tier
Free trial
Contact sales

About Expressyon

Expressyon is a communication software from Expressyon that provides tools for real-time collaboration. It combines messaging, video conferencing, and document sharing so teams can work together effectively regardless of location. Expressyon supports various integrations with third-party applications to centralize workflows and improve productivity. The platform aims to reduce communication barriers by offering features like threaded conversations and screen sharing. Key capabilities: messaging video conferencing document sharing third-party integrations threaded conversations Best for: remote teams seeking efficient communication solutions.

Expressyon by Expressyon is a next-generation customer feedback analysis platform designed to help businesses capture, interpret, and act on customer sentiment with precision and ease. It leverages advanced natural language processing (NLP), AI-powered sentiment recognition, and customizable feedback forms to deliver deep insights into customer satisfaction levels. Its core objective is to improve how organizations respond to customer needs by turning qualitative feedback into actionable data. Key features include real-time sentiment dashboards, multi-channel feedback tracking, customizable feedback widgets, and emotion-based reporting modules. The user interface of Expressyon is clean, highly intuitive, and user-centric. Designed with ease of use in mind, the platform features a drag-and-drop layout system, visually dynamic graphs, and an uncluttered dashboard that provides instant access to all relevant metrics. Users can seamlessly switch between feedback channels, view real-time updates, and customize their view with filters for time periods, product categories, or emotion types. The color-coded emotion heatmaps and interactive feedback timelines further enhance user experience, allowing even non-technical stakeholders to interpret data effortlessly. Functionality is where Expressyon truly excels.

Pros & Cons

What users like
  • +Skip logic and diverse question types allow for tailored surveys.
  • +Supports multiple platforms, reaching a broad audience.
  • +Real-time data and cross-analysis aid quick decision-making.
  • +Centralized group workflow simplifies large-scale deployments.
  • +Accessibility features cater to visually impaired users.
What users flag
  • Full functionality seems tied to dedicated devices.
  • While available on smartphones, the extent of native app features versus web app is unclear.
  • Although offline capable, real-time results require connectivity.
  • The extensive features might suggest a steeper learning curve for initial setup.

Features

Key features

Customizable Survey Paths (Skip Logic)
Create dynamic surveys where questions change based on previous answers, allowing for highly personalized and targeted feedback from different user groups.
Multi-Platform Distribution
Deploy surveys across various channels including physical kiosks, touch tablets, email campaigns, and QR codes for smartphone access, offering wide reach and flexibility.
Real-time Data and Reporting
Access survey results instantly and cross-reference data to gain actionable insights for decision-making, enabling prompt responses to customer feedback.
Offline Functionality
The application works offline, ensuring data collection can continue uninterrupted even without an internet connection, with results syncing once connectivity is restored.
Centralized Kiosk/Tablet Management (Groups Workflow)
Manage and monitor multiple survey devices globally from a single license, allowing for organized data collection and administration across different locations or departments.
Accessibility Features
The software is designed with visually impaired users in mind, offering text-to-speech synthesis and high-contrast visuals, making it inclusive for a wider audience.

Additional features

Multi-channel Survey Spreading
Distribute surveys via kiosks, touch tablets, email, or QR codes on smartphones.
Comprehensive Results Analysis
Check results, cross-reference data, and gain insights for decision-making.
Skip Logic/Conditional Branching
Create custom survey paths and conditional questions based on previous answers.
Groups Workflow
Organize kiosks/tablets into groups (e.g., per region, service, agency) for segmented data collection and management.
Group-Specific Results Consultation
View results for all kiosks, specific groups, or compare data between groups.
Role-Hierarchy for Administrators
Assign different survey administrators with specific group management roles.
Device State Monitoring
Check the status and last data sent from each device.
Remote Survey Management
Manage survey changes for groups from a central location.
Offline Application
The survey application functions without an internet connection.
Advanced Survey Planning
Schedule surveys for future broadcast.
On-the-Go Language Change
Users can switch survey languages during interaction.
Real-time Result Sending
Results are sent every 5 minutes when online.
Devices Geotracking
Monitor the exact location of each device on a map and track their path if moving.
Multiple Survey Access Options
Surveys are available as offline Android tablet apps, web apps on smartphones, or single web links.
User-Friendly Back-Office
Intuitive interface for creating questions, managing active surveys, planning broadcasts, and checking results.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Free

EUR 23

Pro

EUR 69

Countries & Languages

1
Countries served
2
Interface languages
16
Billing currencies

Available in

France

Interface languages

EnglishFrench

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇳INR🇷🇺RUB🇸🇬SGD🇭🇰HKD🇸🇪SEK🇳🇴NOK🇿🇦ZAR🇳🇿NZD

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