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FeedbackRIG

by LogicInflux · Since 2017
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ActiveAvailable globallyCloud
Quick facts
VendorLogicInflux
Year launched2017
StatusActive
Location41 Wiltshire Avenue, Swindon, England SN2 1NX, GB
Countries servedGlobal
Languages6
Integrations1+
Free tierN/A
Free trialN/A
Contact salesN/A

About FeedbackRIG

FeedbackRIG is a feedback software from LogicInflux that helps businesses measure and increase customer satisfaction. It provides FeedbackRig for Websites or Apps, FeedbackRig for Email, and FeedbackRig - InPage so businesses can act on real-time customer feedback. This tool assists in gathering actionable feedback, engaging visitors, and ensuring effective communication through emails. With integrated feedback options on webpages, businesses can better understand user experiences and identify areas for improvement. Key capabilities: FeedbackRig Visual Feedback FeedbackRig Sticky Feedback real-time analytics customizable surveys Best for: businesses that need to gauge customer sentiment and reduce churn rates effectively.

FeedbackRIG by LogicInflux is a comprehensive customer feedback and sentiment analysis platform designed to help organizations capture, process, and act upon customer input efficiently. Tailored for businesses seeking to enhance customer satisfaction and engagement, FeedbackRIG allows companies to collect structured and unstructured feedback across multiple channels, analyze sentiment using AI-powered tools, and generate actionable insights. Key features include multi-channel feedback forms, sentiment scoring, trend analysis, customizable surveys, real-time dashboards, and feedback tagging for categorization. The user interface of FeedbackRIG is intuitive and professionally designed, making it accessible for both technical teams and business users. The dashboard presents a holistic view of customer sentiment with charts, graphs, and color-coded sentiment indicators that are easy to understand at a glance. Navigation is straightforward, with clearly marked tabs for feedback collection, reports, survey settings, and integration options. The drag-and-drop survey builder is particularly user-friendly and allows teams to create branded forms without writing a line of code. Unique interface touches such as inline sentiment trend alerts and feedback highlights enhance usability. Performance-wise, FeedbackRIG is optimized for speed and reliability.

Pros & Cons

Pros
  • Automates the analysis of feedback, providing actionable intelligence.
  • Connects with popular tools like Slack and Trello for streamlined workflows.
  • "Over-Surveying Protection" enhances the customer experience.
  • White labelling allows for full brand consistency.
  • `Instant notifications enable quick action on feedback.
Cons
  • While "AI-powered" is mentioned, the specific algorithms or advanced features aren't detailed.
  • While integrations are a pro, without them, the platform might primarily be a data collection tool.
  • Lacks specific examples or details about cross-platform compatibility beyond popular platforms.

Features

Key features

AI-Powered Analytics

FeedbackRig doesn't just collect data; it uses AI to make sense of it, derive actionable insights, and identify trends, which is crucial for strategic decision-making and sets it apart from simple feedback collection tools.

Over-Surveying Protection

This unique feature prevents customer fatigue by ensuring users are not bombarded with too many surveys, maintaining a positive customer experience.

Real-time Notifications

Provides immediate alerts, such as to Slack channels, allowing for swift responses to customer feedback and proactive issue resolution.

White Labelling

Offers extensive customization, allowing businesses to fully brand their feedback pages with custom domains, headers, footers, and CSS, ensuring a seamless brand experience.

Integration with Project Management Tools (e.g., Trello)

Beyond just collecting feedback, FeedbackRig integrates with tools like Trello to convert feedback directly into actionable tasks, streamlining the workflow for teams.

Custom Targeting

This feature allows businesses to specifically target certain customer segments or user behaviors with feedback requests, ensuring more relevant and impactful data collection.

Additional features

Create Unlimited Campaigns

Users can create an unlimited number of feedback campaigns through an intuitive interface.

Enterprise-Grade Features

Provides advanced functionalities like the option to use custom domains for direct URL feedback collection.

White Labelling

Allows for comprehensive customization of feedback pages with personal branding, including custom headers, footers, and CSS.

Over-Surveying Protection

Ensures customers are never excessively surveyed, with configurable controls to manage frequency.

Powerful Analytics

Offers robust analytics for actionable insights, key performance indicators, and improved data visualization.

Integrations

Connects with existing services, enabling feedback responses and comments to be posted to other applications via webhooks.

Export Your Data

Facilitates easy data retrieval, allowing users to download data as Excel (.xls) or CSV files.

Import Users

Enables inviting staff or team members to manage accounts, with options for limited access to dashboards or reports.

Get Real-time Notifications

Provides instant alerts, including one-click integration with Slack channels.

Custom Targeting

Allows for precise targeting of feedback requests to specific user groups or scenarios.

Built for Teams

Designed to support collaborative work among team members.

Works Everywhere

Implies broad compatibility across various platforms and devices.

Customize as per your needs

Offers flexibility in tailoring the feedback collection process to specific requirements.

Powerful Reports and Analytics

Provides comprehensive reports and analytical tools for data interpretation.

Convert User feedback into trello cards

Seamlessly integrates with Trello to transform feedback into actionable tasks, including technical details.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Business
USD 49/mo
billed monthly
Enterprise
USD 299/mo
billed monthly

Countries & Languages

Global
Countries served
6
Interface languages
10
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortuguese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇮🇳INR🇯🇵JPY🇨🇳CNY🇷🇺RUB🇨🇭CHF

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