FeedbackUp logo

FeedbackUp

by 500apps · Since N/A
No reviews yet
ActiveAvailable globallyCloud
Quick facts
Vendor500apps
Year launchedN/A
StatusActive
Location99 Wall Street #1135 New York, NY 10005
Countries servedGlobal
Languages14
Integrations5+
Free tierN/A
Free trialYES
Contact salesN/A

About FeedbackUp

FeedbackUp is a customer feedback software from 500apps that allows users to report bugs, make comments, and provide suggestions. It offers bug reporting, comment submission, and suggestion capabilities so teams can gather insights effectively. Users gain access to a suite of 50 applications for just $14.99 per user. FeedbackUp supports collaboration and communication across teams with integrated tools. Key capabilities: Teams.cc Team Chat PBXPlus Business Phone System 500Conference Video Conferencing 500Mail Email Provider 500Box Beta Cloud Storage Best for: teams and organizations that need a comprehensive solution for collecting and managing customer feedback.

FeedbackUp by 500apps is a customer feedback management platform designed to streamline the collection, analysis, and utilization of user feedback for businesses of all sizes. The primary goal of FeedbackUp is to help companies enhance customer satisfaction by understanding customer sentiments in real-time and making data-driven decisions. Its core features include feedback form customization, analytics dashboards, sentiment tracking, NPS (Net Promoter Score) measurement, and real-time alerts for negative reviews or complaints. Positioned as part of the larger 500apps suite, it integrates seamlessly with a wide array of business tools, making it a compelling option for organizations that want a centralized feedback management system. The user interface of FeedbackUp is clean, modern, and purposefully minimalist. It avoids visual clutter, allowing users to focus on essential tasks such as setting up feedback forms, analyzing response data, and monitoring customer sentiment. Navigation is intuitive, with clear tabs and sections like “Surveys,” “Responses,” “Analytics,” and “Settings” easily accessible from a sidebar. The drag-and-drop functionality for building forms is especially user-friendly, catering to both technical and non-technical users.

Pros & Cons

Pros
  • Offers 50 apps for various business needs beyond just feedback, promoting an all-in-one solution.
  • At $14.99/user, it presents a cost-effective solution for small to medium businesses.
  • Extensive features specifically for collecting, managing, and acting on customer feedback.
  • Utilizes AI for personalized outreach, potentially enhancing lead conversion.
  • Provides intuitive dashboards, historical data, and advanced filters for insightful analysis of feedback and performance.
Cons
  • The sheer number of features (50 apps) might be overwhelming for users who only need specific functionalities.
  • With so many interconnected features, new users might require significant time to understand and utilize the platform fully.
  • The text promotes "50 other apps" but doesn't detail what they are, leaving a knowledge gap for potential users.
  • While beneficial, relying on RPA for prospect scraping might have limitations or require specific configurations.

Features

Key features

One Platform for Converting Prospects into Leads

This feature consolidates tools for lead generation, including social media leveraging and RPA for prospect detail scraping, streamlining the sales pipeline.

Built-in AI to Send Customized Emails and Messages

This unique feature automates and personalizes outreach to engage prospects, potentially increasing conversion rates.

Public Link for Feedback

Allows users to easily provide feedback and track its status, promoting transparency and engagement with the product development process.

Custom Domain for Feedback Pages

Provides businesses with the ability to host their secured feedback page on their own domain, enhancing brand consistency and trust.

Real-Time Status Updates

Offers immediate information on product and feedback status, ensuring users are always informed and allowing for quick responses to issues.

Feedback Voting

Organizes feedback from various stakeholders in one place and provides a clear picture of overall feedback strength, aiding in prioritizing product improvements.

Additional features

Unlimited Projects

Allows for the creation of an unlimited number of projects to collect and analyze customer feedback, aiding in retention.

Add Project Member

Enables the addition of team members and project administrators to monitor feedback status and project responsibilities.

Public Link

Provides a shareable link for users to submit feedback, like comments, and check the status of their submissions.

Advanced Search Filters

Offers comprehensive search capabilities to filter feedback and comments by type, date, channel, or user.

Feedback Activity Link

Allows users to add new comments with detailed information such as title, name, description, and email ID.

Intuitive Dashboard

Presents an at-a-glance overview of product feedback performance.

Feedback Status

Displays the status of feedback as resolved, unsolved, pending, or bug status.

Advanced Filter (Dashboard)

Enables conducting surveys and market research to gather and analyze customer feedback.

Feedback Demographics

Captures customer experiences by allowing demographic criteria like location and device for targeted feedback.

Online Status Update

Helps identify areas for social media improvement, target platforms, and track historical progress.

Customer Feedback Page

Facilitates user participation to ensure the progress of the Help Site product aligns with user enhancement requests.

Sort And Search Filter (Customer Feedback Page)

Provides functionality to sort and search data and categories as per user requirements.

Multiple Feedback Types

Allows for product feedback to be submitted in various forms, including bugs, statements, and other feedback types.

User Friendly Design

Ensures the software and web design are easily navigable, understandable, and provide a good user experience.

Commenting

Offers full commenting capabilities on mobile and tablets, including replying, resolving discussions, and mentioning other users.

Feedback Voting

Organizes feedback from different stakeholders to provide a clear picture of overall feedback strength and identify areas for improvement.

Custom Domain

Manages multiple applications on the same domain, allowing mapping of apps to custom domain names.

Add Your Domain Name

Creates and manages domain names, with feedback status managed separately for each domain.

Secured Feedback Page

Provides a secure, branded feedback page for collecting reviews and feedback online.

C-name Forwarding

Manages online feedback and ratings by forwarding C-names to any URL.

Email Notification

Provides instant email updates on package status changes and delivery information.

Real Time Status Updates

Delivers live updates on product and feedback status.

Feedback Management

Provides information regarding customer feedback, including project name, issue status, and other characteristics.

Communicate Progress

Allows for simple and easy-to-understand communication of progress to customers using existing or new features.

Feedback Timeline

Displays new feedback at the top of the page and reminds users to post new responses.

Historical Data

Provides access to historical customer data, filterable by date, time, and location.

Track Feedback Status

Helps users know if their feedback is pending, resolved, or in bug status.

Activity Link

Allows users to view upcoming assignments and due dates, aiding in organization and progress tracking.

Track and Monitor (Activity Link)

Enables tracking and monitoring of activities and goals, displaying scheduled activities and goal progress.

Create and Manage (Activity Link)

Facilitates the creation and management of activities and goals by linking them and allows for custom reports and dashboards.

Communicate Your Plans and Objectives (Activity Link)

Provides context for team members, showing how their work contributes to overall goals.

Access Activity Link from Any Device

Allows access to the Activity Link from any device via the website login.

Dashboard (Customer Feedback)

Helps understand customer sentiment, identify likes and dislikes, and provides a platform for feedback on new products/services.

Key Metrics

Focuses on essential metrics like revenue, profit, customer satisfaction, and market share to assess company performance.

Customize the Dashboard

Allows personalization of the dashboard by adding/removing widgets, changing colors, and rearranging elements.

Set Up Alerts or Notifications

Enables setting up alerts for events like upcoming reviews or new comments.

Export the Data

Provides customer feedback data in an easily analyzable format, including ratings and comments.

Comments

A system for customers to provide feedback on products and services, used for improvement.

Like or Dislike a Comment

Allows users to express approval or disapproval of comments.

The Ability to Reply to a Comment

Enables users to respond to existing comments.

The Ability to Edit a Comment

Allows users to modify their comments after posting.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Enterprise
USD 12/mo
billed monthly
Cloud
USD 14/mo
billed monthly

Countries & Languages

Global
Countries served
14
Interface languages
17
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKoreanArabicTurkishHindi

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇳🇿NZD🇲🇽MXN🇸🇬SGD🇭🇰HKD🇳🇴NOK🇰🇷KRW🇹🇷TRY🇮🇳INR

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