FeedbackUp

Additional features

Unlimited Projects

Allows for the creation of an unlimited number of projects to collect and analyze customer feedback, aiding in retention.

Add Project Member

Enables the addition of team members and project administrators to monitor feedback status and project responsibilities.

Public Link

Provides a shareable link for users to submit feedback, like comments, and check the status of their submissions.

Advanced Search Filters

Offers comprehensive search capabilities to filter feedback and comments by type, date, channel, or user.

Feedback Activity Link

Allows users to add new comments with detailed information such as title, name, description, and email ID.

Intuitive Dashboard

Presents an at-a-glance overview of product feedback performance.

Feedback Status

Displays the status of feedback as resolved, unsolved, pending, or bug status.

Advanced Filter (Dashboard)

Enables conducting surveys and market research to gather and analyze customer feedback.

Feedback Demographics

Captures customer experiences by allowing demographic criteria like location and device for targeted feedback.

Online Status Update

Helps identify areas for social media improvement, target platforms, and track historical progress.

Customer Feedback Page

Facilitates user participation to ensure the progress of the Help Site product aligns with user enhancement requests.

Sort And Search Filter (Customer Feedback Page)

Provides functionality to sort and search data and categories as per user requirements.

Multiple Feedback Types

Allows for product feedback to be submitted in various forms, including bugs, statements, and other feedback types.

User Friendly Design

Ensures the software and web design are easily navigable, understandable, and provide a good user experience.

Commenting

Offers full commenting capabilities on mobile and tablets, including replying, resolving discussions, and mentioning other users.

Feedback Voting

Organizes feedback from different stakeholders to provide a clear picture of overall feedback strength and identify areas for improvement.

Custom Domain

Manages multiple applications on the same domain, allowing mapping of apps to custom domain names.

Add Your Domain Name

Creates and manages domain names, with feedback status managed separately for each domain.

Secured Feedback Page

Provides a secure, branded feedback page for collecting reviews and feedback online.

C-name Forwarding

Manages online feedback and ratings by forwarding C-names to any URL.

Email Notification

Provides instant email updates on package status changes and delivery information.

Real Time Status Updates

Delivers live updates on product and feedback status.

Feedback Management

Provides information regarding customer feedback, including project name, issue status, and other characteristics.

Communicate Progress

Allows for simple and easy-to-understand communication of progress to customers using existing or new features.

Feedback Timeline

Displays new feedback at the top of the page and reminds users to post new responses.

Historical Data

Provides access to historical customer data, filterable by date, time, and location.

Track Feedback Status

Helps users know if their feedback is pending, resolved, or in bug status.

Activity Link

Allows users to view upcoming assignments and due dates, aiding in organization and progress tracking.

Track and Monitor (Activity Link)

Enables tracking and monitoring of activities and goals, displaying scheduled activities and goal progress.

Create and Manage (Activity Link)

Facilitates the creation and management of activities and goals by linking them and allows for custom reports and dashboards.

Communicate Your Plans and Objectives (Activity Link)

Provides context for team members, showing how their work contributes to overall goals.

Access Activity Link from Any Device

Allows access to the Activity Link from any device via the website login.

Dashboard (Customer Feedback)

Helps understand customer sentiment, identify likes and dislikes, and provides a platform for feedback on new products/services.

Key Metrics

Focuses on essential metrics like revenue, profit, customer satisfaction, and market share to assess company performance.

Customize the Dashboard

Allows personalization of the dashboard by adding/removing widgets, changing colors, and rearranging elements.

Set Up Alerts or Notifications

Enables setting up alerts for events like upcoming reviews or new comments.

Export the Data

Provides customer feedback data in an easily analyzable format, including ratings and comments.

Comments

A system for customers to provide feedback on products and services, used for improvement.

Like or Dislike a Comment

Allows users to express approval or disapproval of comments.

The Ability to Reply to a Comment

Enables users to respond to existing comments.

The Ability to Edit a Comment

Allows users to modify their comments after posting.