About First Rank Reviews
A reputation management software that helps businesses get more 5-star Google reviews.
First Rank Reviews is a reputation management tool designed to help businesses increase their positive online reviews, particularly on Google. The software automates the process of soliciting customer feedback via email and SMS. A key feature is its ability to filter feedback; positive experiences are directed towards public review sites like Google, while negative feedback is kept internal for the business to address privately. This helps improve public ratings and provides an opportunity for customer service recovery. The platform is a web-based service accessible on desktop and mobile. Pricing is based on the number of business locations, with both monthly and annual plans available. A 30-day free trial is offered on all plans. The service is provided by First Rank, an SEO company that developed the tool to help its clients improve their search engine rankings.
Pros & Cons
- Automates the process of requesting reviews via email and SMS.
- Filters negative feedback internally, preventing public negative reviews.
- Supports requesting reviews on multiple platforms, not just Google.
- Includes personalized setup and onboarding.
- The service is primarily focused on review and reputation management.
- The negative-feedback workflow may not suit businesses that prefer completely open review solicitation.
- Pricing can depend on the number of business locations.
- Advanced capabilities and version differences are not clearly detailed on the publicly accessible pricing page.
Features
Key features
Sends email and text message follow-ups to customers asking for feedback.
Internalizes feedback from unhappy customers to allow for private resolution before a public negative review is posted.
Allows businesses to customize the feedback questions asked to their customers.
Can be configured to request reviews on Google, Facebook, Yelp, and other platforms.
Users can send feedback requests and view responses from mobile devices or desktops.
Additional features
The system handles sending review requests automatically after initial customer contact information is entered.
The company sets up and configures the platform for new users.
Provides insights into where customers are finding the business and which services provide the best experience.
Provides a dedicated phone number for sending SMS messages.
All plans include the ability to send an unlimited number of review requests.
Pricing
Countries & Languages
Interface languages
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About First Rank Reviews
A reputation management software that helps businesses get more 5-star Google reviews.
First Rank Reviews Details
First Rank Reviews's In-App Market Place
Does First Rank Reviews have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD
Pros & Cons
- Automates the process of requesting reviews via email and SMS.
- Filters negative feedback internally, preventing public negative reviews.
- Supports requesting reviews on multiple platforms, not just Google.
- Includes personalized setup and onboarding.
- The service is primarily focused on review and reputation management.
- The negative-feedback workflow may not suit businesses that prefer completely open review solicitation.
- Pricing can depend on the number of business locations.
- Advanced capabilities and version differences are not clearly detailed on the publicly accessible pricing page.
First Rank Reviews's Support Options
Contact
2042727265First Rank Reviews's Alternatives
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