About Geedesk
Geedesk is a workspace management platform from Geedesk that supports scheduling and managing office spaces. It provides tools for desk booking, meeting room reservations, and visitor management so organizations can efficiently utilize their physical spaces. Geedesk includes features that allow users to track occupancy rates, manage resources, and integrate with calendar applications. This helps facilitate better planning and collaboration within the workplace. Users can benefit from real-time availability updates and detailed analytics regarding space usage. Key capabilities: desk booking meeting room management visitor tracking occupancy analytics calendar integration Best for: office managers and facility coordinators that need efficient space management solutions.
Geedesk by Geedesk is a customer service and complaint management platform designed to streamline how businesses manage guest feedback, particularly within the hospitality sector. Tailored for hotels and service-based industries, its core purpose is to enable teams to resolve customer complaints quickly, track service issues efficiently, and improve overall guest satisfaction. Geedesk automates complaint assignment, provides real-time tracking, and offers a centralized platform where all feedback and service tickets can be monitored, resolved, and analyzed. Its primary features include complaint logging, automated ticket routing, SLA management, customizable escalation workflows, and detailed reporting and analytics. The user interface of Geedesk is modern, clean, and refreshingly straightforward. It offers an intuitive layout that requires little to no training for new users, which is particularly helpful in industries with high staff turnover, such as hospitality. The dashboard is task-focused, highlighting active tickets, priority issues, response times, and resolution status in a highly visual format. A unique touch is the color-coded priority tagging system that allows staff to quickly identify which issues need immediate attention.
Pros & Cons
- +No expensive hardware, accessible from any device with an internet connection, promoting flexibility.
- +Automatic ticket assignment and escalation policies drastically reduce manual effort and improve resolution times.
- +Supports both web-based interfaces and SMS workflows, catering to staff with varying technology access.
- +The rule engine allows hotels to tailor the software to their unique needs, and the property dashboard is ideal for group hotels.
- +Detailed reports provide insights into staff performance and guest satisfaction, aiding continuous improvement.
- −Requires a stable internet connection for full functionality, which could be a limitation in areas with poor connectivity.
- −As with any new system, there might be a learning curve for staff to fully utilize all features and dashboards.
- −While it mentions integration, the specific third-party applications it integrates with are not fully detailed in the provided text.
- −Excessive automation without proper oversight could lead to a loss of human touch in guest interactions if not managed well.
Features
Key features
- 100% on the Cloud
- This eliminates the need for expensive on-premise infrastructure, making it a cost-effective and easily accessible solution for hotels.
- Automatic Assignment of Request & Complaints
- Geedesk automatically routes guest issues to the correct department or staff, significantly reducing manual intervention and increasing efficiency.
- SMS Based Workflow
- A unique feature allowing hotel staff to resolve tickets via SMS, meaning smartphones are not mandatory and regular shift phones can be used.
- Scheduling Tickets
- Staff can schedule guest requests like wake-up calls or coffee delivery in advance, and Geedesk will assign them at the precise time to the appropriate staff member on duty.
- Rule Engine
- Hotels can customize the software with an in-built rule engine, allowing them to adapt Geedesk to their unique business requirements with over 10 adjustable parameters.
- Property Dashboard
- Offers a comprehensive 360° view of guest complaints and requests across multiple properties, which is highly beneficial for group hotels to track overall performance.
Additional features
- Escalation Policies
- Allows hotels to create unlimited escalation policies to escalate open or on-hold guest calls or tickets, enforcing brand standards for complaint resolution.
- VIP and VVIP Alerts
- Notifies front office and hotel staff about VIP or VVIP guest check-ins, ensuring special attention. It also supports "handle with care" (HWC) alerts.
- Reports
- Provides a detailed reports module offering a 360-degree view of data points such as staff performance, guest satisfaction levels, escalated tickets, and end-of-day reports.
- Integration
- Can be integrated with various third-party applications, including property management software and in-room guest concierge systems, with options for new API development based on customer needs.
- SMS Based Workflow
- Supports a complete SMS workflow, enabling staff to resolve tickets and receive assignments via SMS, making smartphones optional.
- Scheduling Tickets
- Allows staff to schedule guest requests and other requirements in advance, with Geedesk automatically assigning them to the right person at the right time.
- Easy Ticket Management
- Features a web-based interface and intuitive user experience for desk staff to manage and monitor guest requests and complaints, requiring only a computer with a browser and internet connection.
- Rule Engine
- Provides an in-built rule engine with over 10 customizable parameters to accommodate unique hotel business requirements and allow for easy customizations.
- General Manager & Manager Dashboards
- Offers live dashboards for both general managers (entire hotel view) and departmental managers (department-specific view) to track all guest calls on a single screen.
- Property Dashboard
- Gives a 360° view of guest complaints and requests and their resolution effectiveness, connectable to one or more hotels for collective data display, useful for group hotels.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Geedesk
Geedesk is a workspace management platform from Geedesk that supports scheduling and managing office spaces. It provides tools for desk booking, meeting room reservations, and visitor management so organizations can efficiently utilize their physical spaces. Geedesk includes features that allow users to track occupancy rates, manage resources, and integrate with calendar applications. This helps facilitate better planning and collaboration within the workplace. Users can benefit from real-time availability updates and detailed analytics regarding space usage. Key capabilities: desk booking meeting room management visitor tracking occupancy analytics calendar integration Best for: office managers and facility coordinators that need efficient space management solutions.
Geedesk Details
Geedesk's In-App Market Place
Does Geedesk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), INR (₹), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), RUB (₽), SGD (S$), HKD (HK$), KRW (₩), AED (د.إ), ZAR (R), SEK (kr), NZD (NZ$), MXN ($)
Pros & Cons
- No expensive hardware, accessible from any device with an internet connection, promoting flexibility.
- Automatic ticket assignment and escalation policies drastically reduce manual effort and improve resolution times.
- Supports both web-based interfaces and SMS workflows, catering to staff with varying technology access.
- The rule engine allows hotels to tailor the software to their unique needs, and the property dashboard is ideal for group hotels.
- Detailed reports provide insights into staff performance and guest satisfaction, aiding continuous improvement.
- Requires a stable internet connection for full functionality, which could be a limitation in areas with poor connectivity.
- As with any new system, there might be a learning curve for staff to fully utilize all features and dashboards.
- While it mentions integration, the specific third-party applications it integrates with are not fully detailed in the provided text.
- Excessive automation without proper oversight could lead to a loss of human touch in guest interactions if not managed well.
Geedesk's Support Options
Geedesk's Alternatives
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