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HelpDeskAdvanced

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Software Status:Active

About HelpDeskAdvanced

HelpDeskAdvanced is a help desk software from PAT that supports efficient customer service management. It combines ticketing system, knowledge base, and reporting tools so teams can effectively address and resolve customer issues. HelpDeskAdvanced enables users to track, manage, and analyze support requests while providing a centralized location for commonly asked questions and solutions. The platform's reporting tools help teams measure performance and customer satisfaction. Key capabilities: ticket management knowledge base performance reporting user support integration options Best for: customer support teams that need to manage inquiries and improve service delivery.

HelpDeskAdvanced Details

Vendor
PAT
Year Launched
1992
Location
Via Carlo Imbonati, 18 – 20159 Milano
Deployment
cloud
Training Options
demo
Countries Served
All Countries
Languages
English, Italian
Users
IT Service Managers, Help Desk Agents, System Administrators, Network Engineers, Facilities Managers, Service Desk Analysts, IT Operations Staff, Change Managers, Asset Managers, End-Users (Internal Staff)
Industries Served
Information Technology, Government and Public Administration, Healthcare, Education, Utilities and Energy, Financial Services, Telecommunications, Manufacturing, Transportation and Logistics, Retail and Consumer Services
Tags
Customer Service, IT Service, ITSM, Service Desk, HelpdeskAdvanced

HelpDeskAdvanced's In-App Market Place

Does HelpDeskAdvanced have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), NZD (NZ$), SGD (S$), SEK (kr), DKK (kr), NOK (kr), INR (₹), AED (د.إ), SAR (﷼), CNY (¥), HKD (HK$), KRW (₩), ZAR (R)

Pros & Cons

  • Mobile & Cloud-Based Access: Users can manage tickets from anywhere via mobile or cloud.
  • Automated IT & Business Processes: Streamlines service governance with automation.
  • Highly Customizable: Configurable features to adapt to specific business needs.
  • ITIL v3 Compliance: Aligns with industry standards for IT Service Management.
  • Multi-Channel & Cross-Platform Support: Enables seamless interaction across various devices and services.
  • Strong Integration Capabilities: Works with third-party solutions through web services.
  • Multilingual Support: Accommodates users in different languages.
  • Recognized by Gartner: Positioned among the top European vendors.
  • Complexity for Beginners: Extensive customization options might require initial setup effort.
  • Feature Depth Unknown: Limited details on advanced automation and AI capabilities.
  • Cloud vs On-Premise Decisions: Businesses must evaluate which deployment model best suits their needs.

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