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House-on-the-Hill ITSM

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About House-on-the-Hill ITSM

HOTH ITSM by House-on-the-Hill Software is a flexible and long-established service management platform designed to simplify IT support and extend into broader enterprise service management functions.

House-on-the-Hill ITSM Details

Vendor
House-on-the-Hill Software
Year Launched
1993
Location
127 Stockport Road, Marple Stockport, Greater Manchester SK6 6AF
Deployment
cloud, web browser
Training Options
documentation, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic
Users
IT service desk agents, System administrators, Education IT managers, Healthcare IT coordinators, MSP technicians
Industries Served
Healthcare, Education, Managed IT services, Non-profit organizations, Public sector services
Tags
IT service management, House-on-the-hill Software

House-on-the-Hill ITSM's In-App Market Place

Does House-on-the-Hill ITSM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), GBP (£), EUR (€), JPY (¥), AUD ($), CAD ($), INR (₹), CNY (¥), CHF (Fr), RUB (₽), MXN ($)

Pros & Cons

  • Easy to set up with intuitive dashboards that motivate teams by displaying user statistics and call management performance.
  • Highly flexible ITSM platform with configurable fields, customizable modules, and extensive features supporting diverse organizational needs.
  • Out-of-the-box functionality includes applications, tasks, and changes, making adoption straightforward across different departments.
  • Minimal training required thanks to user-friendly interface and role-based customization, reducing onboarding time for employees and clients.
  • Interface design can appear outdated, reducing visual appeal despite comprehensive functionality.
  • Report building and ticket preview options are limited, requiring additional effort to extract information efficiently.
  • Updates occasionally slow performance, requiring time before the system stabilizes and returns to normal operation.

House-on-the-Hill ITSM's Support Options

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