About iET ITSM
iET ITSM by iET Solutions is a highly configurable IT service management platform built to deliver structured yet flexible service operations through alignment with FitSM, ISO/IEC 20000, and ITIL standards.
iET ITSM by iET Solutions is a highly configurable IT service management platform built to deliver structured yet flexible service operations through alignment with FitSM, ISO/IEC 20000, and ITIL standards. It is designed for organizations that need control without rigid workflows, allowing teams to tailor processes, interfaces, and service structures to match specific operational needs. The platform provides a unified environment where incidents, assets, and services are closely linked through an integrated CMDB, enabling efficient tracking and impact analysis. Its functionality is strengthened by native software asset management, advanced event handling with business-driven rules, and robust release and deployment tools that support complex system rollouts. The interface can be customized extensively to suit different user roles, offering streamlined views for technicians and structured oversight for managers, although this flexibility requires careful planning and can increase setup time. Performance is reliable and scalable, capable of handling large enterprise data environments without significant slowdowns, supported by a strong architectural foundation and industry certifications.
Pros & Cons
- FitSM keeps the process lean while still feeling professional and well structured.
- It is flexible enough to match the business instead of forcing awkward workarounds.
- Native software asset management gives strong peace of mind during license audits.
- Getting the setup just right can take real time and someone who knows the platform.
- New users may feel overwhelmed by the number of modules at first.
- Some admin screens feel practical, but not especially modern or polished.
Features
Key features
Built specifically around the FitSM® standard to provide a lightweight yet professional framework for IT service management.
Offers specialized modules to manage software licenses alongside core IT services for a more comprehensive oversight.
Features a freely configurable architecture that allows the "out-of-the-box" solution to be tailored to unique business workflows.
Validated by Pink Elephant for its functional excellence and support of ISO/IEC 20000 requirements.
Provides end-to-end control for complex hardware and software rollouts to ensure trouble-free execution.
Additional features
Enables the logging and management of incidents while providing service desk agents access to a knowledge database for SLA compliance.
Facilitates permanent root cause analysis to detect and solve underlying issues before they impact end-users.
Manages change requests through thorough impact and risk analyses to protect the IT infrastructure.
Maintains accurate control over the IT infrastructure via a robust CMDB and CMS.
Provides a consistent process for the approval and fulfillment of IT service requests or cancellations.
Allows for the editing and publishing of known errors, workarounds, and technical solutions for organizational sharing.
Tracks and manages both internal and external service level agreements (SLAs) for accurate contract oversight.
Manages the entire lifecycle of soft and hardware rollouts to ensure system stability during updates.
Organizes services into a structured hierarchy for a complete view of the service portfolio.
Administrates a detailed view of all active services provided by the IT department to the business.
Pricing
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About iET ITSM
iET ITSM by iET Solutions is a highly configurable IT service management platform built to deliver structured yet flexible service operations through alignment with FitSM, ISO/IEC 20000, and ITIL standards.
iET ITSM Details
iET ITSM's In-App Market Place
Does iET ITSM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), KRW (₩)
Pros & Cons
- FitSM keeps the process lean while still feeling professional and well structured.
- It is flexible enough to match the business instead of forcing awkward workarounds.
- Native software asset management gives strong peace of mind during license audits.
- Getting the setup just right can take real time and someone who knows the platform.
- New users may feel overwhelmed by the number of modules at first.
- Some admin screens feel practical, but not especially modern or polished.
iET ITSM's Support Options
Email Address
support@ietsolutions.comContact
+1 (123) 456-7890iET ITSM's Alternatives
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