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Infraon Desk

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Software Status:Active

About Infraon Desk

Infraon Desk is a service desk software from EverestIMS Technologies that provides IT service management solutions. It includes incident management, problem management, and change management so organizations can effectively manage IT services. The platform helps simplify service delivery, improve response times, and improve user satisfaction. Infraon Desk supports ticketing processes, custom workflows, and integrated knowledge management to ensure efficient resolution of issues. Key capabilities: incident management problem management change management asset management reporting and analytics Best for: IT teams that need efficient service desk functionalities for managing support requests and IT operations.

Infraon Desk Details

Vendor
EverestIMS Technologies
Year Launched
2021
Location
166 Geary St STE 1500 Suite #254, San Francisco, California 94108, United States
Deployment
cloud, on premise, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish.
Users
Call Center Agents, Change Managers, Customer Engagement Specialists, Customer Experience Managers, Customer Support Representatives, Help Desk Technicians, Incident Managers, IT Service Managers, ITSM Administrators, IT Management Professionals, IT Asset Managers, Managed Service Providers (MSPs), Service Desk Analysts.
Industries Served
Call Center, Change Management, Customer Engagement, Customer Experience, Customer Support, Help Desk, Incident Management, IT Service, ITSM, IT Management, IT Asset Management, Managed Service Providers (MSP), Service Desk
Tags
ITSM

Infraon Desk's In-App Market Place

Does Infraon Desk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • Infraon ITSM boasts a wide range of features including incident management, problem management, change management, asset management, service catalog, knowledge base, self-service portal, and reporting & analytics.
  • The website emphasizes a clean and modern interface designed for user-friendliness. This can potentially improve user adoption and streamline workflows.
  • They highlight the use of Generative AI (Gen AI) for automation, potentially leading to faster resolution times and improved efficiency.
  • The platform seems to promote collaboration and communication among IT teams with features like pre-built workflows and a unified dashboard.
  • While they showcase a range of features, specifics about functionalities and automation capabilities remain unclear.
  • Specific details about compatible third-party tools and software ecosystems are not readily available.

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