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INVOX

by INVOX · Since 2017
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ActiveAvailable globallyCloud
Quick facts
VendorINVOX
Year launched2017
StatusActive
LocationStrada Poterași 29 Strada Poterași 29, București, Romania
Countries servedGlobal
Languages1
Integrations5+
Free tier
Free trial
Contact salesYES

About INVOX

INVOX is a speech recognition software from INVOX that supports voice-to-text transcription and automation. It includes real-time transcription, multi-language support, and customizable vocabulary so users can convert spoken language into written text efficiently. Designed for various industries, INVOX helps professionals capture meetings, lectures, and other spoken content accurately. Its ability to integrate with existing workflows and applications makes it suitable for a range of use cases, such as legal documentation and medical note-taking. Key capabilities: real-time transcription multi-language support customizable vocabulary audio file transcription API access Best for: professionals and organizations that need accurate transcription services and voice automation.

INVOX is a sophisticated call tracking solution designed to empower data-driven marketers and agencies. At its core, INVOX helps businesses understand the true impact of their phone calls by tracking them back to their source – whether it's a specific PPC ad, an organic search result, a social media campaign, or even an offline marketing effort. This granular level of insight is invaluable for optimizing marketing spend, improving campaign performance, and ultimately driving higher ROI. The INVOX platform boasts a comprehensive feature set, including robust call tracking capabilities, call recording, IVR integration, voicemail transcription, and call whispering. These features, combined with seamless integrations with major marketing platforms like Google Ads, Google Analytics, Facebook, and CRM systems, provide a holistic view of customer interactions across multiple channels. The user interface, while generally user-friendly, may present a slight learning curve for those completely new to call tracking software. However, INVOX provides a wealth of resources, including tutorials, FAQs, and a responsive support team, to assist users in navigating the platform.

Pros & Cons

What users like
  • +Easy onboarding and intuitive user interface.
  • +Detailed reporting and valuable insights into advertising performance.
  • +Fast and exceptional customer support.
  • +Seamless integration with APIs and marketing tools.
  • +Effective for tracking online and offline conversions.
What users flag
  • Limited minutes included in plans (additional costs apply).
  • Inconsistent source naming and color changes affecting report coherence.
  • Lack of tailored voicemail options beyond the carrier’s default.
  • User experience of newer versions could be improved.
  • Missing connectors for automation tools like Zapier or IFTTT.

Features

Key features

1. Call Recording
Evaluate staff performance and improve customer satisfaction.
2. IVR (Interactive Voice Response)
Automates call routing to free up staff for critical tasks.
3. Whispering Feature
Provides agents with the ad source before the call connects.
4. Call Tracking
Associates phone calls with keywords, ads, landing pages, and customer journeys.
5. Call Analytics
Deeper insights into call data integrated with marketing tools like Google Analytics.

Additional features

1. Call Tracking by Source
Links calls to their originating campaigns.
2. Keyword-Level Tracking
Understand which keywords drive calls.
3. PPC Performance Optimization
Improves bid strategies and campaign effectiveness.
4. Call Recording
Monitor and train staff.
5. IVR Support
Automates call routing.
6. Voice Mail
Captures messages during off-hours.
7. Whispering
Provides advertising source info to agents.
8. Integration with Marketing Platforms
Supports Google Ads, Facebook Business, and CRMs.
9. Behavioral Insights
Analyze customer interactions to enhance service.
10. ROI Analytics
Measures the effectiveness of marketing channels.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Starter

EUR 35

Pro

EUR 57

Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

English

Billing currencies

🇪🇺EUR

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