About IT Service Management
IT Service Management by ServiceNow is one of the most widely adopted ITSM platforms, designed to help organizations modernize their IT operations, automate service delivery, and improve user experiences.
IT Service Management Details
Vendor
ServiceNow
Year Launched
Location
2225 Lawson Lane, Santa Clara, CA, United States, California
Deployment
cloud, web browser
Training Options
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Japanese, Chinese, Korean, Russian.
Users
IT Managers, IT Support Technicians, System Administrators, Help Desk Agents, IT Service Desk Managers, End Users.
Industries Served
Healthcare, Education, Finance, Retail, IT, Government, Manufacturing, Telecommunications, Hospitality, Transportation
Tags
ITSM, ServiceNow, IT Service Management, incident management, problem management, change management, service catalog, service desk, ticketing system, asset management, CMDB (Configuration Management Database)
IT Service Management's In-App Market Place
Does IT Service Management have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CNY (¥), INR (₹), RUB (₽), BRL (R$)
Pros & Cons
- Real-time performance analytics provide deep visibility into IT metrics for more informed, data-driven decision-making.
- Mobile-first self-service portals empower employees to resolve issues independently without contacting the help desk.
- Extensive integration capabilities allow businesses to preserve their existing software investments while centralizing operations.
- AI agents significantly reduce the mean time to resolution for high-priority incidents and repetitive tasks.
- The unified AI platform eliminates data silos by connecting all business functions on a single data model.
- Frequent product updates and release cycles necessitate constant monitoring to ensure ongoing compatibility and optimization.
- Transitioning from legacy systems to a cloud-native platform requires significant time and strategic planning.
- Implementation and maintenance costs may be prohibitive for smaller organizations with limited IT budgets.
- The platform's comprehensive nature can lead to a high level of complexity requiring specialized training and certification.
- Organizations may experience heavy reliance on a single vendor for critical business workflows and data management.