About Ivanti Neurons for ITSM
Ivanti Neurons for ITSM is a highly automated IT service management platform. It excels by shifting IT operations from reactive to proactive, using AI to resolve issues before users notice them.
Ivanti Neurons for ITSM is a highly automated IT service management platform. It excels by shifting IT operations from reactive to proactive, using AI to resolve issues before users notice them. For a Technical Product Manager or IT Director, its value lies in workflow agility and efficiency—it provides a mature, ITIL-compliant framework that scales across the enterprise. It is a top-tier choice for large organizations that need a highly customizable platform that can be deployed in the cloud or on-premise.
Pros & Cons
- It can be adapted to almost any complex business workflow.
- If you use other Ivanti products, the integration is seamless and highly powerful.
- Easily expands into non-IT departments without needing entirely new software.
- Navigating the various licensing tiers and add-ons can be complicated for procurement.
- On-premise deployments require significant server infrastructure to run smoothly.
- The depth of customization options means that the initial setup and administration require high expertise.
Features
Key features
Allows different departments (HR, Facilities) to have their own secure, partitioned service environments.
Integrates with phone systems to provide IVR-driven ticket creation and status updates.
A visual drag-and-drop designer for creating business objects, rules, and workflows without manual coding.
Certified for 11 ITIL processes, ensuring the software follows industry best practices.
Uses AI and "bots" to self-heal and self-secure devices, resolving issues before a user even logs a ticket.
Additional features
Collects feedback from users automatically after ticket resolution.
Coordinates the deployment of software builds and updates.
A responsive web interface for end-users to find answers or submit requests.
Visualizes dependencies between different IT assets.
Integrated tracking for IT projects and resource allocation.
Tracks the lifecycle of IT hardware and software licenses.
Monitors and reports on response and resolution times.
A user-facing "storefront" for requesting hardware, software, or services.
A searchable repository for technical solutions and end-user "How-To" guides.
Investigates and eliminates the root causes of recurring incidents.
Manages risks and approvals for IT infrastructure updates.
Core tool for logging, tracking, and resolving IT interruptions.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Ivanti Neurons for ITSM
Ivanti Neurons for ITSM is a highly automated IT service management platform. It excels by shifting IT operations from reactive to proactive, using AI to resolve issues before users notice them.
Ivanti Neurons for ITSM Details
Ivanti Neurons for ITSM's In-App Market Place
Does Ivanti Neurons for ITSM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- It can be adapted to almost any complex business workflow.
- If you use other Ivanti products, the integration is seamless and highly powerful.
- Easily expands into non-IT departments without needing entirely new software.
- Navigating the various licensing tiers and add-ons can be complicated for procurement.
- On-premise deployments require significant server infrastructure to run smoothly.
- The depth of customization options means that the initial setup and administration require high expertise.
Ivanti Neurons for ITSM's Support Options
Contact
+1-888-253-6201Ivanti Neurons for ITSM's Alternatives
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Simbym
Simbym positions itself as a lightweight all-in-one business management platform tailored for small businesses and…
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