About KIX
KIX is a robust open-source service management platform designed to support ITSM, ESM, and customer service operations.
KIX Details
Vendor
cape IT
Year Launched
2006
Location
Chemnitz, Germany
Deployment
cloud, on premise, windows, linux, web browser
Training Options
documentation, videos, live online, in person, demo, account manager, community
Countries Served
All Countries
Languages
English, German
Users
System Administrators, Support Teams, Enterprise Operations Teams, Service Desk Agents, IT Managers
Industries Served
Manufacturing, Education, Healthcare, Information Technology, Government, Finance, Telecommunications
Tags
ITSM, IT Service Management, Ticketing System, Open Source Software, Helpdesk Software, IT Service Management
KIX's In-App Market Place
Does KIX have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
EUR (€)
Pros & Cons
- High transparency with auditability improves compliance and governance
- Scalable architecture supports growing organizations and service complexity
- Strong workflow automation reduces manual effort and improves efficiency
- Handles simple helpdesk to complex enterprise service workflows effectively
- Open-source model allows deep customization and avoids vendor lock-in risks
- Advanced features may need consulting or professional service support
- Cloud hosting tied to specific providers may limit infrastructure flexibility
- Open-source model may require additional internal resources to manage updates
- Initial configuration can be complex for non-technical teams
- User interface may feel less modern compared to newer SaaS competitors
KIX's Support Options
Email Address
info@kixdesk.comContact
: +49 (0)371 27095 620Documentation
https://docs.kixdesk.com/Community Forums
https://forum.kixdesk.com/