About Matrix42 Service Management
Matrix42 Service Management is an ITSM software from Matrix42 that automates the IT service desk to make the IT infrastructure more efficient. It combines Service Management, Intelligence, and Software Asset Management so organizations can reduce workload and improve customer satisfaction. With over 4,300 organizations across Europe relying on Matrix42, it offers flexibility to scale as their needs grow. The platform supports smarter ITSM workflows using AI and provides intuitive IT support for better user experiences. Key capabilities: Service Management Intelligence Software Asset Management SaaS Management IT Asset Management Best for: IT departments that need to manage services and assets effectively.
Matrix42 Service Management is a robust IT Service Management (ITSM) suite designed to streamline IT operations, boost productivity, and enhance customer satisfaction through its comprehensive and integrated approach. Developed by Matrix42, a well-established player in the IT management space, this solution stands out due to its broad range of functionalities and seamless integration with other Matrix42 products. The platform provides a unified environment for managing various IT services, including incident, problem, and change management, SLA monitoring, configuration management through its CMDB, and service desk analytics. This extensive suite of features allows organizations to maintain high service quality while managing their IT infrastructure efficiently. One of the most notable aspects of Matrix42 Service Management is its modern and intuitive user interface. The clean design and straightforward navigation make it accessible to users with varying levels of technical expertise. The platform embraces a low-code approach, allowing administrators to customize workflows and processes without requiring extensive programming knowledge. This ensures that organizations can tailor the system to meet their unique needs while minimizing the complexity of customization.
Pros & Cons
- +Provides control over the entire software life cycle, from installation to update and removal.
- +Allows control over what software is installed on all company machines.
- −High complexity makes it difficult to train new administrators.
- −New administrators require a lot of experience before they can work without supervision.
Features
Key features
- Integrated Suite
- Matrix42 offers a truly integrated suite of solutions, combining ITSM with SAM, UEM, Remote Assistance, and Identity Governance. This integration streamlines workflows and provides a holistic view of IT.
- Platform Flexibility
- The platform is designed to be easily configurable and customizable, using a low-code approach and modern UX. This enables quick deployment and adaptation to specific business needs.
- Scalability
- Matrix42 Service Management is designed to scale with business growth, allowing organizations to expand their use of the platform to encompass more processes and functionalities as needed.
- Flexible Deployment
- Offers various deployment models, including pure cloud, private cloud (managed by Matrix42), and on-premise (self-hosted), giving organizations the flexibility to choose the best option for their needs.
- Enhanced Productivity
- Focuses on actionable ITSM, providing tools and features to improve daily operations and close the loop on end-user issues through integration with UEM.
Additional features
- Incident Management
- Tools for logging, prioritizing, and resolving incidents efficiently to minimize disruptions.
- Change Management
- Processes and tools to manage changes to the IT infrastructure effectively.
- Problem Management
- Capabilities to identify and address the root causes of incidents to prevent recurrence.
- SLA Management
- Tools to define, track, and manage service level agreements.
- Configuration Management
- Management of IT assets and their configurations.
- Service Desk Analytics
- Insights and reporting on service desk performance.
- Workflow Automation
- Automation of IT workflows, including approvals and other tasks, using a visual workflow builder.
- Built-in AI
- Leveraging AI to enhance ITSM processes.
- Automation Beyond IT
- Extending automation capabilities beyond traditional IT functions.
- Lifecycle Management
- Managing IT assets throughout their entire lifecycle.
- Integrated SAM (Software Asset Management)
- Integration of software asset management with ITSM processes.
- Integrated UEM (Unified Endpoint Management)
- Integration of unified endpoint management with the service catalog and for corrective actions.
- Integrated Remote Assistance
- Seamless integration of remote assistance capabilities with the service desk.
- Integrated Identity Governance and Administration
- Integration of identity governance and administration with ITSM processes.
- Suite Approach
- Integration with other Matrix42 products for a comprehensive IT management solution.
- Platform Flexibility
- Easy configuration and customization with a low-code platform and modern UX.
- Cloud on Your Terms
- Flexible deployment options (cloud, private cloud, on-premise).
- Scales with Your Business
- Scalable platform to support business growth.
- Enhance Productivity
- Actionable ITSM features to improve daily operations.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Matrix42 Service Management
Matrix42 Service Management is an ITSM software from Matrix42 that automates the IT service desk to make the IT infrastructure more efficient. It combines Service Management, Intelligence, and Software Asset Management so organizations can reduce workload and improve customer satisfaction. With over 4,300 organizations across Europe relying on Matrix42, it offers flexibility to scale as their needs grow. The platform supports smarter ITSM workflows using AI and provides intuitive IT support for better user experiences. Key capabilities: Service Management Intelligence Software Asset Management SaaS Management IT Asset Management Best for: IT departments that need to manage services and assets effectively.
Matrix42 Service Management Details
Matrix42 Service Management's In-App Market Place
Does Matrix42 Service Management have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Chf (₣), Dkk (kr), Sek (kr), Nok (kr), Idr (rp), Sgd ($).
Pros & Cons
- Provides control over the entire software life cycle, from installation to update and removal.
- Allows control over what software is installed on all company machines.
- High complexity makes it difficult to train new administrators.
- New administrators require a lot of experience before they can work without supervision.
Matrix42 Service Management's Support Options
Matrix42 Service Management's Alternatives
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