About MatrixCare Private Duty
MatrixCare Private Duty is a home care software from Resmed that supports aging in place. It includes features like home health software, data and analytics, and regulatory compliance so caregivers can manage information efficiently and improve recruitment processes. The platform also provides interoperability and revenue cycle management to ensure comprehensive care and financial oversight. With its user-friendly interface and reliable capabilities, MatrixCare Private Duty is designed to assist organizations in delivering quality services while maintaining compliance with industry regulations. Key capabilities: home health software data and analytics interoperability regulatory compliance revenue cycle management Best for: home care organizations that need to manage private duty services effectively.
MatrixCare Private Duty is a powerful, highly integrated, and compliance-driven Electronic Health Record (EHR) solution designed for home care agencies managing private duty services. Its greatest strengths lie in its unmatched interoperability with over 100 partner systems, its comprehensive Revenue Cycle Management (RCM) tools for streamlined billing, and its advanced, offline-capable mobile app that supports compliant EVV and clinical documentation. While the system demands a significant investment in cost and training due to its complexity and quote-based pricing, it is the ideal solution for mid-to-large home care organizations or those managing multiple lines of business that require a unified platform focused on enterprise scalability and financial optimization.
Pros & Cons
- +The ability to have scheduling, billing, and payroll all in one system
- +Their customer service is timely and responsive to follow-up.
- +The clinical staff have the whole patient record at their fingertips with a web-based program
- +The checks and balances in the system helps meet all the home health care regulations and maintain compliance with physician orders
- −MatrixCare has limited abilities to customize their software.
- −Software support is slow, with follow-up often required from the customer.
- −Enhancements are very difficult to get done
- −The software doesn't work well for a large Enterprise organization
Features
Key features
- Electronic Visit Verification (EVV)
- A comprehensive, compliance-focused solution integrated into the mobile app, providing GPS check-in/out and supporting various state EVV systems (like HHAeXchange and Sandata) to meet the 21st Century Cures Act.
- Seamless Interoperability and Ecosystem
- Offers standards-based APIs and delivered integrations to automate data exchange between the agency and the broader healthcare ecosystem (hospitals, labs, payers), a crucial benefit for larger organizations.
- Revenue Cycle Management (RCM)
- Streamlines the entire billing process from patient intake to final payment, managing multiple payers, authorizations, flexible bill rates, and automating claims (e.g., eClaims).
- Mobile Point-of-Care Documentation
- The Clinician Mobile App allows caregivers to view schedules, complete tasks, document notes (including speech-to-text), and capture signatures even when offline.
- Family and Patient Engagement
- The MatrixCare Link portal provides families with curated views, secure direct messaging, and integrated video chat to enhance communication and care plan adherence.
Additional features
- Client and Caregiver Management
- Tools to improve service quality by efficiently managing all client demographic and clinical data alongside staff credentials, availability, and training.
- Smart Scheduling and Telephony
- Advanced technology for quickly viewing multi-patient/multi-caregiver schedules, setting up recurring appointments, and filtering matches based on qualifications.
- Payroll Management
- Includes built-in features for overtime calculations, shift differential tracking, and automatic adjustments for late timesheets, with easy interfacing to external payroll systems.
- Custom Reporting and Analytics
- Uses tools like MyData and Power BI to create custom reports, dashboards, and deep-level insights for monitoring key financial and clinical indicators.
- Sales and Marketing Tools (CRM)
- Features to organize and track referrals, contacts, and revenue based on referral sources, helping agencies develop their business relationships.
- Regulatory Compliance
- Built-in rules, alerts, and validations ensure bills and clinical documentation are accurate and meet state and federal requirements.
- Care Plan Management
- Allows administrators and clinicians to create assignments, notes, and custom care plans that guide caregivers at the point of care.
- Flexible Pricing Options
- Offers flexible licensing options, including Active Client Pricing (for smaller companies) and Named User Pricing (for larger, expanding organizations).
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About MatrixCare Private Duty
MatrixCare Private Duty is a home care software from Resmed that supports aging in place. It includes features like home health software, data and analytics, and regulatory compliance so caregivers can manage information efficiently and improve recruitment processes. The platform also provides interoperability and revenue cycle management to ensure comprehensive care and financial oversight. With its user-friendly interface and reliable capabilities, MatrixCare Private Duty is designed to assist organizations in delivering quality services while maintaining compliance with industry regulations. Key capabilities: home health software data and analytics interoperability regulatory compliance revenue cycle management Best for: home care organizations that need to manage private duty services effectively.
MatrixCare Private Duty Details
MatrixCare Private Duty's In-App Market Place
Does MatrixCare Private Duty have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- The ability to have scheduling, billing, and payroll all in one system
- Their customer service is timely and responsive to follow-up.
- The clinical staff have the whole patient record at their fingertips with a web-based program
- The checks and balances in the system helps meet all the home health care regulations and maintain compliance with physician orders
- MatrixCare has limited abilities to customize their software.
- Software support is slow, with follow-up often required from the customer.
- Enhancements are very difficult to get done
- The software doesn't work well for a large Enterprise organization
MatrixCare Private Duty's Support Options
Contact
(800) 869-1322MatrixCare Private Duty's Alternatives
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