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Microsoft Dynamics 365 Customer Voice

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About Microsoft Dynamics 365 Customer Voice

Microsoft Dynamics 365 Customer Voice is a feedback management software from Microsoft that helps organizations understand customer sentiment. It combines survey tools, analytics, and reporting functionalities so businesses can gather insights effectively. This platform allows users to create custom surveys and analyze responses in real-time, leading to informed decision-making. Additionally, it integrates with other Microsoft applications, improving the overall user use and facilitating data sharing across systems. Key capabilities: survey creation real-time analytics response tracking integration with Microsoft applications customizable reporting Best for: organizations that need to capture and analyze customer feedback.

Microsoft Dynamics 365 Customer Voice Details

Vendor
Microsoft
Year Launched
1975
Location
1 Microsoft Way, Redmond, Washington 98052, US
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian (Bokmål), Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian.
Users
Administrators, Customer Service Representatives, Sales Representatives, Marketing Managers, Account Managers
Industries Served
Healthcare, Education, Finance, Retail
Tags
Customer Satisfaction Software, Microsoft Dynamics 365 Customer Voice

Microsoft Dynamics 365 Customer Voice's In-App Market Place

Does Microsoft Dynamics 365 Customer Voice have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
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Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CHF (Fr), CNY (¥), INR (₹), BRL (R$), RUB (₽), MXN ($), KRW (₩), TRY (₺), ZAR (R), SEK (kr), SGD ($), NOK (kr), DKK (kr), AED (د.إ), HKD ($), ILS (₪), NZD ($), SAR (﷼), MYR (RM), PHP (₱), PLN (zł), IDR (Rp)

Pros & Cons

  • 1. It is a Microsoft product that effectively collects and analyzes customer information.
  • 2. The software is user-friendly and considered great to work with for collecting feedback.
  • 3. Dynamics 365 Customer Voice enables the creation of robust and adaptable surveys for various needs.
  • 4. Utilizing this tool has led to improved customer relationships and business gains for organizations.
  • 1. Integration with Microsoft's Power Platform, specifically Power Apps and Automate, is reported to be insufficient.
  • 2. The interface customization options are perceived by at least one user as needing further improvement.

Microsoft Dynamics 365 Customer Voice's Support Options

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