About mySQM Customer Service QA
MySQM Customer Service QA is a quality assurance software from SQM Group that focuses on evaluating customer service interactions. It combines call monitoring, performance scoring, and reporting tools so organizations can assess and improve their customer service quality. The platform provides users with real-time feedback and analytics to identify areas for improvement. It also supports the development of training programs based on quality assurance results. Key capabilities: call monitoring performance scoring reporting tools real-time feedback training program development Best for: customer service teams that need to evaluate and improve service quality through structured feedback.
mySQM Customer Service QA Details
mySQM Customer Service QA's In-App Market Place
Does mySQM Customer Service QA have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD ($), AUD ($), JPY (¥), CNY (¥), INR (₹), SGD ($), MXN ($)
Pros & Cons
- High accuracy in predicting CSAT scores (up to 95%).
- AI-powered, automated QA scoring for 100% of calls.
- Real-time agent recognition and personalized self-coaching.
- Robust benchmarking against top-performing call centers.
- Provides actionable insights for performance improvement.
- Pricing is not disclosed and requires contact for details.
- Initial setup might require a learning curve for call center managers.
mySQM Customer Service QA's Support Options
Email Address
inform@sqmgroup.comContact
1-888-972-0844