About Opinyin
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Opinyin Details
Vendor
Opinyin
Year Launched
2015
Location
London, London EC1, GB
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Chinese, Russian.
Users
Administrator, Customer Support Representative, Marketing Manager, Data Analyst
Industries Served
Healthcare, Education, Finance, Retail
Tags
Customer Satisfaction
Opinyin's In-App Market Place
Does Opinyin have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), INR (₹), RUB (₽), BRL (R$)
Pros & Cons
- CLAS™ feature identifies potentially incorrect scores for more reliable data.
- AI analysis requires no expensive training, making it accessible.
- Provides clear, actionable steps from customer feedback in near real-time.
- Can analyze feedback from its own surveys or other platforms.
- Automates the understanding of large volumes of free text feedback.
- While "Integrations" is mentioned, specific integrations beyond Freshdesk/Freshchat are not detailed.
- While a pro, over-reliance on AI might miss nuanced human interpretation in some complex cases.
- The text doesn't detail the level of customization available for surveys or reporting.