Phone Call Manager

0(0 reviews)

Software Status:Active

About Phone Call Manager

Phone Call Manager is a call management software from RingCentral that helps manage incoming business calls. It combines traditional routing, intelligent routing in contact centers, and call management definition to support efficient call center operations. This software allows organizations to direct calls to resources effectively, ensuring timely responses and improved customer satisfaction. It provides insights into call management systems, making it easier for users to understand how they work. Key capabilities: call management definition traditional routing intelligent routing performance tracking resource allocation Best for: call center managers that need to improve their call handling processes.

Phone Call Manager Details

Vendor

RingCentral

Year Launched

Location

20 Davis Dr, Belmont, CA 94002, USA

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Russian, Chinese, Japanese, Korean, Portuguese

Users

Administrators, Salespeople, Customer Service Representatives, Team Managers

Industries Served

Healthcare, Education, Finance, Retail

Phone Call Manager's In-App Market Place

Does Phone Call Manager have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. Call Recording: Record and store phone conversations for future reference or training purposes.

2. Call Analytics: Track and analyze call data to gain insights into calling patterns

performance

and customer interactions.

3. IVR (Interactive Voice Response): Create and customize interactive voice menus with automated call routing and personalized greetings.

4. Call Whisper: Provide real-time feedback or instructions to agents during calls without the customer hearing.

5. Call Queuing: Manage call volume efficiently by placing callers in a queue and informing them of estimated wait times.

Pricing Options

Free trial

Free version

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Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), MXN (Mex$)

Pros & Cons

Provides detailed call analytics and reporting for better decision-making
Integrates with other business tools and software for streamlined operations
Allows for call recording and monitoring to ensure quality customer service
Enables easy call routing and forwarding for efficient communication
Offers customizable call handling options to meet specific business needs

Limited customization options for call tracking features
Some users report difficulty navigating the software interface
Occasional glitches or errors with call recording functionality
Pricing may be prohibitive for small businesses with limited budgets
Integration with other software platforms may be limited or require additional fees
Customer support may be slow to respond to inquiries or technical issues