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Postmetria

by Postmetria · Since 2015
No reviews yet
Active1+ countriesCloud
Quick facts
VendorPostmetria
Year launched2015
StatusActive
LocationTv. São José, 455, Porto Alegre – RS
Countries served1+
Languages1
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About Postmetria

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Postmetria is a platform designed to help businesses streamline their online marketing efforts and enhance customer satisfaction. With its robust features and intuitive interface, Postmetria stands out as a valuable tool for companies looking to engage with their audience effectively. The user interface of Postmetria is clean and user-friendly, making it easy for users to navigate through different features and functionalities. The design elements are sleek and modern, creating a visually appealing experience for users. The layout is well-organized, allowing users to access key tools and analytics with ease. One of the core functionalities of Postmetria that sets it apart from its competitors is its advanced analytics capabilities. The software provides in-depth insights into social media performance, allowing businesses to track key metrics, monitor campaign effectiveness, and make data-driven decisions. This level of analytics is crucial for optimizing social media strategies and improving customer engagement. In terms of performance, Postmetria excels in speed, efficiency, and reliability. The software can handle large datasets and complex operations without sacrificing performance.

Pros & Cons

Pros
  • Automated, unsolicited NPS via AI for continuous CX insight.
  • Comprehensive multichannel sentiment capture ($ >$10 channels).
  • Valuable churn and upsell analytics within CX context.
  • Supports Portuguese + English for global/local use.
  • Focused on driving monetization from CX activities.
Cons
  • Limited to Portuguese-speaking markets
  • No public API or developer access noted
  • No in-app marketplace or mini-app support
  • Small company size may limit scaling potential
  • No transparent pricing on the website

Features

Key features

Spontaneous NPS (sNPS)

Automatically calculates NPS from customer comments without asking direct questions

Multichannel Monitoring

Gathers customer feedback from social media, emails, chats, Google reviews, and complaint platforms

AI Sentiment Analysis

Uses AI to determine customer emotions and classify feedback

Additional features

Topic Detection

Identifies frequently mentioned issues or praise points

SWOT & PESTEL Analysis

Automatically generates strategic and environmental insights from customer feedback

Word Cloud Visuals

Presents common terms from feedback in visual form

CX Monetization

Helps identify trends tied to retention, sales, and upselling opportunities

Survey Tools

Delivers traditional NPS, CSAT, CES surveys via email, WhatsApp, and QR codes

Dashboards

Offers real-time visual dashboards to track trends and performance

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

1
Countries served
1
Interface languages
26
Billing currencies

Available in

Brazil

Interface languages

Portuguese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇲🇽MXN🇰🇷KRW🇮🇩IDR🇹🇷TRY🇿🇦ZAR🇸🇬SGD🇭🇰HKD🇵🇱PLN🇸🇪SEK🇨🇭CHF🇳🇴NOK🇩🇰DKK🇸🇦SAR🇦🇪AEDQAR🇵🇭PHP

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