About Refiner
Refiner is an in-app survey software from Refiner that helps collect invaluable user feedback through various survey methods. It provides NPS & CSAT surveys, product feature research, user profiling, in-app messages, and onboarding surveys so businesses can gather targeted insights from their users. This platform supports multiple survey types across web apps, mobile devices, and SDKs, making it versatile for different user environments. With Refiner, organizations can improve their understanding of customer satisfaction and improve product research efforts. Key capabilities: NPS & CSAT surveys Product feature research User profiling In-app messages Onboarding surveys Best for: product teams that need to gather user feedback effectively.
Refiner is a highly specialized survey platform that excels in delivering real-time, actionable insights tailored for SaaS and digital product companies. Unlike generic survey tools, Refiner is designed from the ground up to serve businesses that need to embed customer feedback directly into their product experience. It places a strong emphasis on in-product microsurveys that are elegant, responsive, and highly customizable. These surveys appear seamlessly within the user interface, creating a smooth and non-intrusive experience for end users. What sets Refiner apart is its exceptional user interface, which is frequently praised as intuitive, sleek, and easy to master. Setting up a survey on Refiner can be done in a matter of minutes, with users often describing the process as “child’s play.” The dashboard is designed for simplicity and effectiveness, allowing users to visualize customer satisfaction data quickly and without friction. Functionality-wise, Refiner delivers a robust suite of features fine-tuned for maximizing customer satisfaction insights. One of its most powerful capabilities is advanced user targeting.
Pros & Cons
- +Intuitive and well-designed interface with high customer engagement.
- +Allows running various types of surveys within products and websites.
- +Strong customer support with fast response times.
- +Highly flexible survey setup, including NPS surveys and follow-up questions.
- +Easy integration with CRM and marketing automation tools.
- +Affordable pricing compared to some alternatives.
- +Two-way integration with Segment for seamless data handling.
- +Well-suited for SaaS companies with tailored survey functionality.
- −No option to send surveys by email yet (expected in future updates).
- −Mobile app survey implementation could be improved.
- −Segmentation features may need further development.
Features
Key features
- Precise User Targeting & Segmentation
- Refiner stands out with its advanced user targeting capabilities, allowing users to precisely survey fragmented user segments based on properties, events, and data from customer data platforms.
- Deep Integration with Customer Data Platforms (e.g., Segment)
- Unlike many generic survey tools, Refiner treats data integrations as a main feature, not an afterthought.
- Highly Customizable & On-Brand In-Product Microsurveys
- Refiner specializes in in-product microsurveys that are highly customizable to seamlessly match a product's UI/UX.
- Automatic Response Tagging with AI
- The platform utilizes AI to automatically tag survey responses.
- Unified Tool for CS, Product, Marketing & Growth Use Cases
- Refiner caters to a broad range of teams (Product, Customer Success, Marketing & Growth) and use cases beyond basic surveys, including PMF, churn, feature usage, upsells, customer service improvement, attribution, and competitor insights.
- Multi-channel Survey Delivery with High Response Rates
- While strong in-product, Refiner also supports survey delivery via website, mobile, email, and direct links.
Additional features
- Build Surveys
- Core functionality for creating surveys.
- Survey Templates
- Provides pre-designed templates for various survey types.
- Customized Surveys
- Allows extensive customization of survey appearance and questions.
- On-brand Design
- Ensures surveys seamlessly match a brand's visual identity.
- Collect Responses
- Gathers survey responses from users.
- In-Product Surveys
- Displays surveys directly within a web or mobile product.
- Mobile Surveys
- Optimized surveys for mobile devices.
- Website Surveys
- Displays surveys on websites.
- Email Surveys
- Sends surveys via email.
- Survey Links
- Generates direct links for sharing surveys.
- Reporting Dashboard
- Provides an overview and detailed breakdown of survey results.
- User Segmentation
- Allows for dividing users into specific groups for targeted surveys and analysis.
- Team Alerts (Slack, Email, ...)
- Notifies teams about new survey completions or critical feedback.
- Integrations
- Connects with other tools and systems (e.g., Segment, Zapier, HubSpot).
- NPS® (Net Promoter Score) Survey
- Specific functionality for running NPS surveys.
- CES (Customer Effort Score) Survey
- Specific functionality for running CES surveys.
- CSAT (Customer Satisfaction) Survey
- Specific functionality for running CSAT surveys.
- PMF (Product Market Fit) Survey
- Specific functionality for running PMF surveys.
- User Research Surveys
- Supports conducting user research through surveys.
- Identify Product Weaknesses
- Helps pinpoint areas for product improvement.
- Recruit Users
- Aids in identifying and recruiting users for specific purposes (e.g., user testing).
- Reduce Churn
- Provides insights to help decrease customer churn.
- Increase In-app Upsells
- Identifies opportunities for upselling within the product.
- Beautiful Surveys Everywhere
- Ensures surveys have a great visual appearance across all platforms.
- Quality Survey Results
- Focuses on targeting to ensure relevant and usable data.
Pricing
Monthly plans
Growth
USD 99
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Refiner
Repticity
Repticity is a visitor management software from Repticity that provides an all-in-one solution for various…
InsightSofa
InsightSofa is a customer use management software from ROUCEK Group s.r.o. that supports the improvement…
YOOLOX
YOOLOX is a self-serve ordering platform from YOOLOX that provides a contactless use for dine-in…
trustr
Trustr is a software platform from Intelligent Interactions that focuses on user engagement and feedback…
About Refiner
Refiner is an in-app survey software from Refiner that helps collect invaluable user feedback through various survey methods. It provides NPS & CSAT surveys, product feature research, user profiling, in-app messages, and onboarding surveys so businesses can gather targeted insights from their users. This platform supports multiple survey types across web apps, mobile devices, and SDKs, making it versatile for different user environments. With Refiner, organizations can improve their understanding of customer satisfaction and improve product research efforts. Key capabilities: NPS & CSAT surveys Product feature research User profiling In-app messages Onboarding surveys Best for: product teams that need to gather user feedback effectively.
Refiner Details
Refiner's In-App Market Place
Does Refiner have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Growth
USD 99
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), MXN (Mex$), SGD (S$)
Pros & Cons
- Intuitive and well-designed interface with high customer engagement.
- Allows running various types of surveys within products and websites.
- Strong customer support with fast response times.
- Highly flexible survey setup, including NPS surveys and follow-up questions.
- Easy integration with CRM and marketing automation tools.
- Affordable pricing compared to some alternatives.
- Two-way integration with Segment for seamless data handling.
- Well-suited for SaaS companies with tailored survey functionality.
- No option to send surveys by email yet (expected in future updates).
- Mobile app survey implementation could be improved.
- Segmentation features may need further development.
Refiner's Support Options
Email Address
contact@refiner.ioDocumentation
https://refiner.io/docs/kb/getting-started/welcome/Refiner's Alternatives
Repticity
Repticity is a visitor management software from Repticity that provides an all-in-one solution for various…
InsightSofa
InsightSofa is a customer use management software from ROUCEK Group s.r.o. that supports the improvement…
YOOLOX
YOOLOX is a self-serve ordering platform from YOOLOX that provides a contactless use for dine-in…
trustr
Trustr is a software platform from Intelligent Interactions that focuses on user engagement and feedback…
