About Refiner
Refiner is an in-app survey software from Refiner that helps collect invaluable user feedback through various survey methods. It provides NPS & CSAT surveys, product feature research, user profiling, in-app messages, and onboarding surveys so businesses can gather targeted insights from their users. This platform supports multiple survey types across web apps, mobile devices, and SDKs, making it versatile for different user environments. With Refiner, organizations can improve their understanding of customer satisfaction and improve product research efforts. Key capabilities: NPS & CSAT surveys Product feature research User profiling In-app messages Onboarding surveys Best for: product teams that need to gather user feedback effectively.
Refiner is a highly specialized survey platform that excels in delivering real-time, actionable insights tailored for SaaS and digital product companies. Unlike generic survey tools, Refiner is designed from the ground up to serve businesses that need to embed customer feedback directly into their product experience. It places a strong emphasis on in-product microsurveys that are elegant, responsive, and highly customizable. These surveys appear seamlessly within the user interface, creating a smooth and non-intrusive experience for end users. What sets Refiner apart is its exceptional user interface, which is frequently praised as intuitive, sleek, and easy to master. Setting up a survey on Refiner can be done in a matter of minutes, with users often describing the process as “child’s play.” The dashboard is designed for simplicity and effectiveness, allowing users to visualize customer satisfaction data quickly and without friction. Functionality-wise, Refiner delivers a robust suite of features fine-tuned for maximizing customer satisfaction insights. One of its most powerful capabilities is advanced user targeting.
Pros & Cons
- Intuitive and well-designed interface with high customer engagement.
- Allows running various types of surveys within products and websites.
- Strong customer support with fast response times.
- Highly flexible survey setup, including NPS surveys and follow-up questions.
- Easy integration with CRM and marketing automation tools.
- Affordable pricing compared to some alternatives.
- Two-way integration with Segment for seamless data handling.
- Well-suited for SaaS companies with tailored survey functionality.
- No option to send surveys by email yet (expected in future updates).
- Mobile app survey implementation could be improved.
- Segmentation features may need further development.
Features
Key features
Refiner stands out with its advanced user targeting capabilities, allowing users to precisely survey fragmented user segments based on properties, events, and data from customer data platforms.
Unlike many generic survey tools, Refiner treats data integrations as a main feature, not an afterthought.
Refiner specializes in in-product microsurveys that are highly customizable to seamlessly match a product's UI/UX.
The platform utilizes AI to automatically tag survey responses.
Refiner caters to a broad range of teams (Product, Customer Success, Marketing & Growth) and use cases beyond basic surveys, including PMF, churn, feature usage, upsells, customer service improvement, attribution, and competitor insights.
While strong in-product, Refiner also supports survey delivery via website, mobile, email, and direct links.
Additional features
Core functionality for creating surveys.
Provides pre-designed templates for various survey types.
Allows extensive customization of survey appearance and questions.
Ensures surveys seamlessly match a brand's visual identity.
Gathers survey responses from users.
Displays surveys directly within a web or mobile product.
Optimized surveys for mobile devices.
Displays surveys on websites.
Sends surveys via email.
Generates direct links for sharing surveys.
Provides an overview and detailed breakdown of survey results.
Allows for dividing users into specific groups for targeted surveys and analysis.
Notifies teams about new survey completions or critical feedback.
Connects with other tools and systems (e.g., Segment, Zapier, HubSpot).
Specific functionality for running NPS surveys.
Specific functionality for running CES surveys.
Specific functionality for running CSAT surveys.
Specific functionality for running PMF surveys.
Supports conducting user research through surveys.
Helps pinpoint areas for product improvement.
Aids in identifying and recruiting users for specific purposes (e.g., user testing).
Provides insights to help decrease customer churn.
Identifies opportunities for upselling within the product.
Ensures surveys have a great visual appearance across all platforms.
Focuses on targeting to ensure relevant and usable data.
Pricing
Monthly plans
Countries & Languages
Interface languages
Billing currencies
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About Refiner
Refiner is an in-app survey software from Refiner that helps collect invaluable user feedback through various survey methods. It provides NPS & CSAT surveys, product feature research, user profiling, in-app messages, and onboarding surveys so businesses can gather targeted insights from their users. This platform supports multiple survey types across web apps, mobile devices, and SDKs, making it versatile for different user environments. With Refiner, organizations can improve their understanding of customer satisfaction and improve product research efforts. Key capabilities: NPS & CSAT surveys Product feature research User profiling In-app messages Onboarding surveys Best for: product teams that need to gather user feedback effectively.
Refiner Details
Refiner's In-App Market Place
Does Refiner have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), MXN (Mex$), SGD (S$)
Pros & Cons
- Intuitive and well-designed interface with high customer engagement.
- Allows running various types of surveys within products and websites.
- Strong customer support with fast response times.
- Highly flexible survey setup, including NPS surveys and follow-up questions.
- Easy integration with CRM and marketing automation tools.
- Affordable pricing compared to some alternatives.
- Two-way integration with Segment for seamless data handling.
- Well-suited for SaaS companies with tailored survey functionality.
- No option to send surveys by email yet (expected in future updates).
- Mobile app survey implementation could be improved.
- Segmentation features may need further development.
Refiner's Support Options
Email Address
contact@refiner.ioDocumentation
https://refiner.io/docs/kb/getting-started/welcome/Refiner's Alternatives
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