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Refiner

by Refiner · Since 2019
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ActiveAvailable globallyCloud
Quick facts
VendorRefiner
Year launched2019
StatusActive
LocationParis, IdF 75009, FR
Countries servedGlobal
Languages12
Integrations26+
Free tier
Free trialYES
Contact salesYES

About Refiner

Refiner is an in-app survey software from Refiner that helps collect invaluable user feedback through various survey methods. It provides NPS & CSAT surveys, product feature research, user profiling, in-app messages, and onboarding surveys so businesses can gather targeted insights from their users. This platform supports multiple survey types across web apps, mobile devices, and SDKs, making it versatile for different user environments. With Refiner, organizations can improve their understanding of customer satisfaction and improve product research efforts. Key capabilities: NPS & CSAT surveys Product feature research User profiling In-app messages Onboarding surveys Best for: product teams that need to gather user feedback effectively.

Refiner is a highly specialized survey platform that excels in delivering real-time, actionable insights tailored for SaaS and digital product companies. Unlike generic survey tools, Refiner is designed from the ground up to serve businesses that need to embed customer feedback directly into their product experience. It places a strong emphasis on in-product microsurveys that are elegant, responsive, and highly customizable. These surveys appear seamlessly within the user interface, creating a smooth and non-intrusive experience for end users. What sets Refiner apart is its exceptional user interface, which is frequently praised as intuitive, sleek, and easy to master. Setting up a survey on Refiner can be done in a matter of minutes, with users often describing the process as “child’s play.” The dashboard is designed for simplicity and effectiveness, allowing users to visualize customer satisfaction data quickly and without friction. Functionality-wise, Refiner delivers a robust suite of features fine-tuned for maximizing customer satisfaction insights. One of its most powerful capabilities is advanced user targeting.

Pros & Cons

What users like
  • +Intuitive and well-designed interface with high customer engagement.
  • +Allows running various types of surveys within products and websites.
  • +Strong customer support with fast response times.
  • +Highly flexible survey setup, including NPS surveys and follow-up questions.
  • +Easy integration with CRM and marketing automation tools.
  • +Affordable pricing compared to some alternatives.
  • +Two-way integration with Segment for seamless data handling.
  • +Well-suited for SaaS companies with tailored survey functionality.
What users flag
  • No option to send surveys by email yet (expected in future updates).
  • Mobile app survey implementation could be improved.
  • Segmentation features may need further development.

Features

Key features

Precise User Targeting & Segmentation
Refiner stands out with its advanced user targeting capabilities, allowing users to precisely survey fragmented user segments based on properties, events, and data from customer data platforms.
Deep Integration with Customer Data Platforms (e.g., Segment)
Unlike many generic survey tools, Refiner treats data integrations as a main feature, not an afterthought.
Highly Customizable & On-Brand In-Product Microsurveys
Refiner specializes in in-product microsurveys that are highly customizable to seamlessly match a product's UI/UX.
Automatic Response Tagging with AI
The platform utilizes AI to automatically tag survey responses.
Unified Tool for CS, Product, Marketing & Growth Use Cases
Refiner caters to a broad range of teams (Product, Customer Success, Marketing & Growth) and use cases beyond basic surveys, including PMF, churn, feature usage, upsells, customer service improvement, attribution, and competitor insights.
Multi-channel Survey Delivery with High Response Rates
While strong in-product, Refiner also supports survey delivery via website, mobile, email, and direct links.

Additional features

Build Surveys
Core functionality for creating surveys.
Survey Templates
Provides pre-designed templates for various survey types.
Customized Surveys
Allows extensive customization of survey appearance and questions.
On-brand Design
Ensures surveys seamlessly match a brand's visual identity.
Collect Responses
Gathers survey responses from users.
In-Product Surveys
Displays surveys directly within a web or mobile product.
Mobile Surveys
Optimized surveys for mobile devices.
Website Surveys
Displays surveys on websites.
Email Surveys
Sends surveys via email.
Survey Links
Generates direct links for sharing surveys.
Reporting Dashboard
Provides an overview and detailed breakdown of survey results.
User Segmentation
Allows for dividing users into specific groups for targeted surveys and analysis.
Team Alerts (Slack, Email, ...)
Notifies teams about new survey completions or critical feedback.
Integrations
Connects with other tools and systems (e.g., Segment, Zapier, HubSpot).
NPS® (Net Promoter Score) Survey
Specific functionality for running NPS surveys.
CES (Customer Effort Score) Survey
Specific functionality for running CES surveys.
CSAT (Customer Satisfaction) Survey
Specific functionality for running CSAT surveys.
PMF (Product Market Fit) Survey
Specific functionality for running PMF surveys.
User Research Surveys
Supports conducting user research through surveys.
Identify Product Weaknesses
Helps pinpoint areas for product improvement.
Recruit Users
Aids in identifying and recruiting users for specific purposes (e.g., user testing).
Reduce Churn
Provides insights to help decrease customer churn.
Increase In-app Upsells
Identifies opportunities for upselling within the product.
Beautiful Surveys Everywhere
Ensures surveys have a great visual appearance across all platforms.
Quality Survey Results
Focuses on targeting to ensure relevant and usable data.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Growth

USD 99

Countries & Languages

Global
Countries served
12
Interface languages
12
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKoreanArabic.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇳🇿NZD🇲🇽MXN🇸🇬SGD

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