About Requestia IT Service Management
Requestia IT Service Management is a platform designed for building and managing structured service workflows. It excels by providing a flexible workflow engine that allows organizations to digitize a wide range of request-based services.
Requestia IT Service Management is a platform designed for building and managing structured service workflows. It excels by providing a flexible workflow engine that allows organizations to digitize a wide range of request-based services. For a Technical Product Manager or Business Analyst, its value lies in process standardization and data integrity—it converts inconsistent manual processes into clear, trackable digital workflows. It is a solid mid-market choice for enterprises that need enterprise-level capabilities without the high cost.
Pros & Cons
- The self-service interface is intuitive, which helps drive employee adoption.
- Excellent at moving beyond IT to automate HR and procurement workflows.
- Its greatest strength is the ability to adapt to very specific, non-standard business processes.
- Setting up custom integrations with niche software can require developer expertise.
- Some of the most detailed technical resources are primarily available in Portuguese first.
- It requires a disciplined implementation phase to set up correctly.
Features
Key features
Automatically scans incoming tickets to assign priority and route them to the correct specialist team.
Advanced tracking of response and resolution times with automated escalations to managers.
A digital "storefront" for employees to request anything from a password reset to a new office desk.
Out-of-the-box modules for Incident, Problem, Change, and Configuration management aligned with ITIL 4.
Allows administrators to create complex, branch-based approval and task chains without coding.
Additional features
Tools specifically for technicians moving between physical locations
Partitioned areas for HR, Facilities, and Legal to manage their own requests.
Visual representations of team performance and backlog trends.
Automatically gathers user feedback upon ticket closure.
Tracks the lifecycle and costs of IT physical and digital assets.
A repository for self-help articles to reduce ticket volume.
Maps relationships between hardware, software, and services.
Minimizes risk during infrastructure or software updates.
Tracks root causes to prevent recurring incidents.
Handles standard requests like software installations or access rights.
Core module for logging and resolving service interruptions.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Requestia IT Service Management
Requestia IT Service Management is a platform designed for building and managing structured service workflows. It excels by providing a flexible workflow engine that allows organizations to digitize a wide range of request-based services.
Requestia IT Service Management Details
Requestia IT Service Management's In-App Market Place
Does Requestia IT Service Management have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- The self-service interface is intuitive, which helps drive employee adoption.
- Excellent at moving beyond IT to automate HR and procurement workflows.
- Its greatest strength is the ability to adapt to very specific, non-standard business processes.
- Setting up custom integrations with niche software can require developer expertise.
- Some of the most detailed technical resources are primarily available in Portuguese first.
- It requires a disciplined implementation phase to set up correctly.
Requestia IT Service Management's Alternatives
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iTouchVision Service Desk
iTouchVision Service Desk is a robust ITSM solution designed primarily for public sector and enterprise…
Simbym
Simbym positions itself as a lightweight all-in-one business management platform tailored for small businesses and…
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