About Savio
Savio is a product feedback management software from Savio that centralizes and organizes customer product feedback from Success, Sales, and Support to build evidence-based roadmaps. It provides a structured way to collect and prioritize feedback, gather insights, and track feature requests, which helps teams make informed decisions. Users can easily transition from using spreadsheets to a dedicated platform, simplifying the feedback process. Savio also offers a variety of resources, including case studies and a free trial, to help teams understand its effectiveness. Key capabilities: feedback centralization organizing feature requests data-driven roadmap creation team collaboration insights tracking Best for: B2B SaaS product teams that need to manage and prioritize customer feedback effectively.
Savio by Savio is a robust, purpose-built platform that empowers product teams to make customer-informed decisions through centralized and strategic product feedback management. Rather than functioning as a traditional customer satisfaction software, Savio focuses on enabling teams to identify and build features that matter most to their customers—particularly their most valuable ones—thus improving satisfaction indirectly but meaningfully. The platform excels at capturing feature requests and customer feedback from a wide variety of sources and organizing them into a single, coherent system where prioritization becomes data-driven. Product teams are able to analyze requests not just by frequency but by business impact, using revenue-based metrics like ARR and MRR to align feature development with business growth goals. Savio’s interface is praised for its clarity and ease of use, especially when compared to the disorganized feedback systems or spreadsheets it often replaces. The tool allows users to create a streamlined list of feature requests, with metadata such as total revenue impact and number of requesters attached, making sorting and filtering both intuitive and powerful.
Pros & Cons
- +Centralized Feedback Collection: Gathers product feedback from multiple sources like Slack, HubSpot, Zendesk, and other CRM tools.
- +Data-Driven Prioritization: Helps teams prioritize feature requests using business metrics like MRR, ARR, and customer segmentation.
- +Roadmap Alignment: Facilitates stakeholder buy-in by ensuring data-backed decisions for product development.
- +Closing the Loop: Keeps GTM (Go-to-Market) teams informed on feature request status, reducing churn and improving customer satisfaction.
- +Integrations: Works with popular tools like JIRA, Linear, Shortcut, and Zapier to sync feedback and development updates.
- −Pricing Considerations: Could be costly for startups or smaller teams looking for budget-friendly feedback management solutions.
- −Learning Curve: Requires familiarity with CRM integrations and product management methodologies to maximize its benefits.
- −User Participation: Relies on teams actively logging and reviewing feedback for actionable insights.
Features
Key features
- "Centralized Feedback Hub
- Gathers product feedback from various sources (Slack, HubSpot, Zendesk, etc.) into one location.
- Data-Driven Prioritization
- Enables sorting and prioritizing feature requests by business metrics like ARR, MRR, or Opportunity Value.
- Customer Segment Filtering
- Allows filtering feature requests by customer attributes from CRMs to identify needs of key segments.
- Structured Feedback Collection
- Ensures Sales and CS teams log feedback with chosen fields, providing organized data.
- Close the Loop Automation
- Automatically updates feature request status in CRMs (HubSpot, SFDC) from dev tools (JIRA, Linear).
- Evidence-Based Roadmap Building
- Helps build product roadmaps backed by quantitative and qualitative customer data."
Additional features
- "Centralize Feedback
- Collects product feedback from various internal and external sources into a single vault.
- Organize Feedback
- Structures and arranges scattered feedback for easy management.
- Prioritize GTM Team Product Feedback
- Helps Go-To-Market teams determine which product features are most valuable to build next.
- Integrations for Feedback Collection
- Logs feedback using native integrations with tools like Slack, HubSpot, Intercom, Zendesk, Salesforce, and Help Scout.
- Analyze Requests
- Provides tools to prioritize the most valuable features based on collected data.
- Build your Roadmap
- Assists in creating product development plans and getting stakeholder buy-in.
- Close the Loop
- Enables communication with customers and prospects about the status of their requested features, reducing churn and winning deals.
- Single List of Feature Requests
- Consolidates all feature requests into one unified list.
- Sorting Feature Requests
- Allows sorting the feature request list by metrics such as number of requests or total ARR.
- Revenue and Requester Visibility
- Shows each feature request's total revenue, number of requesters, and other relevant data.
- Build Features for Important Customer Segments
- Helps identify the most valuable features for ideal customer profiles.
- Sort by Business Metrics
- Enables prioritization of feature requests by Opportunity Value, Account MRR, Plan, or other CRM data.
- Filter by Customer Attributes
- Allows filtering the feature request list using attributes imported from HubSpot or Salesforce to segment customers.
- Log Product Feedback from Internal Sources
- Facilitates Sales and Success teams in centralizing requests from their tools.
- Log Product Feedback from External Sources
- Collects requests originating from customer-facing channels.
- Chrome Extension
- Provides a browser extension for logging feedback easily.
- Zapier Integration
- Connects with Zapier for broader automation and feedback logging.
- API
- Offers an Application Programming Interface for custom integrations.
- Choose Fields for Feedback Logging
- Allows administrators to define the fields Sales and CS fill out when submitting feedback.
- Stream of Structured Feedback
- Ensures collected feedback is organized and filterable for effective prioritization.
- Visibility of Feature Request Status
- Gives Sales and CS teams insight into the current status of feature requests.
- Dev Tool Integrations
- Syncs feature request status from development tools like JIRA, Linear, or Shortcut to CRMs.
- Eliminate Uncertainty of What to Build Next
- Helps prioritize the right features for the Ideal Customer Profile (ICP).
- Evidence-Based Roadmaps
- Supports building roadmaps that are backed by data.
- Sync Feature Request Status from Dev Tool
- Automatically updates feature status in CRMs.
- Collect Feature Requests on a Voting Board
- Provides a public or private board for customers to submit and vote on features.
- Triage Customer Feedback
- Organizes and categorizes incoming customer feedback.
- Product Planning
- Assists in the overall planning process for product development.
- Viewing a Feature Request's Feedback
- Allows users to see all associated feedback for a specific feature request.
- Segment Feature Requests by Customer Attributes
- Enables breaking down requests based on customer characteristics.
- Savio for Support Teams
- Tailored functionalities for customer support teams to log feedback.
- Knowledgebase
- Provides a resource for learning about the software.
- Changelog
- Details updates and new features released.
- Savio Feedback Board
- A dedicated board for collecting feedback about Savio itself.
- Product Roadmap Guide
- A resource offering guidance on building product roadmaps.
- Feature Prioritization Guide
- A resource offering guidance on prioritizing features.
- Product Management Glossary
- A resource defining relevant product management terms."
Pricing
Monthly plans
Essential
USD 49
Professional
USD 99
Business
USD 299
Countries & Languages
Interface languages
Billing currencies
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About Savio
Savio is a product feedback management software from Savio that centralizes and organizes customer product feedback from Success, Sales, and Support to build evidence-based roadmaps. It provides a structured way to collect and prioritize feedback, gather insights, and track feature requests, which helps teams make informed decisions. Users can easily transition from using spreadsheets to a dedicated platform, simplifying the feedback process. Savio also offers a variety of resources, including case studies and a free trial, to help teams understand its effectiveness. Key capabilities: feedback centralization organizing feature requests data-driven roadmap creation team collaboration insights tracking Best for: B2B SaaS product teams that need to manage and prioritize customer feedback effectively.
Savio Details
Savio's In-App Market Place
Does Savio have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Essential
USD 49
Professional
USD 99
Business
USD 299
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), MXN ($)
Pros & Cons
- Centralized Feedback Collection: Gathers product feedback from multiple sources like Slack, HubSpot, Zendesk, and other CRM tools.
- Data-Driven Prioritization: Helps teams prioritize feature requests using business metrics like MRR, ARR, and customer segmentation.
- Roadmap Alignment: Facilitates stakeholder buy-in by ensuring data-backed decisions for product development.
- Closing the Loop: Keeps GTM (Go-to-Market) teams informed on feature request status, reducing churn and improving customer satisfaction.
- Integrations: Works with popular tools like JIRA, Linear, Shortcut, and Zapier to sync feedback and development updates.
- Pricing Considerations: Could be costly for startups or smaller teams looking for budget-friendly feedback management solutions.
- Learning Curve: Requires familiarity with CRM integrations and product management methodologies to maximize its benefits.
- User Participation: Relies on teams actively logging and reviewing feedback for actionable insights.
Savio's Support Options
Documentation
https://www.savio.io/help/api/Chatbot
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