About Shiji ReviewPro Guest Surveys
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Shiji ReviewPro Guest Surveys is a powerful software solution designed to streamline the process of gathering guest feedback and measuring customer satisfaction in the hospitality industry. Standout features of this platform include real-time survey creation, customizable templates, and advanced reporting tools that provide valuable insights into guest preferences and experiences. The user interface of Shiji ReviewPro Guest Surveys is intuitive and easy to navigate, making it simple for users to create, distribute, and analyze surveys. The platform's sleek design and clear layout enhance the overall user experience, ensuring that users can quickly access the tools they need to collect and interpret customer feedback. One of the core functionalities that sets Shiji ReviewPro Guest Surveys apart from its competitors is its ability to aggregate data from multiple sources, including online reviews and social media platforms. This innovative approach allows businesses to gain a comprehensive understanding of customer sentiment and identify areas for improvement based on feedback from a variety of channels.
Pros & Cons
- +Centralizes reviews from extensive sources & languages
- +Powerful analytics & benchmarking (Global Review Index™)
- +AI-driven multilingual response saves staff time
- +Integrated survey and case management workflow
- −No dedicated in‑app marketplace—custom integration required
- −Complexity could overwhelm very small properties
- −No public pricing—opaque for smaller customers
- −Mobile app reported bugs: UI crashes, reset profiles
Features
Key features
- Aggregated Review Collection
- Gathers online reviews from over 140 review sites in 45+ languages to monitor and manage brand reputation.
- Real-time Alerts
- Notifies staff instantly when a new review is posted or when urgent feedback requires attention.
- AI Review Response Suggestions
- Uses artificial intelligence to generate suggested replies to guest reviews in multiple languages.
- Global Review Index™ (GRI)
- Proprietary score that benchmarks your property's reputation against competitors globally.
- Semantic Sentiment Analysis
- Analyzes guest feedback and assigns sentiment scores across 700+ hospitality concepts (like cleanliness, service).
- Custom Dashboards and Reports
- Lets users create tailored dashboards and export reports based on specific KPIs, guest types, or room categories.
- Guest Surveys
- Sends pre-stay, in-stay, or post-stay surveys to collect direct guest feedback and Net Promoter Scores (NPS).
Additional features
- Ticket and Case Management
- Creates internal tickets from guest issues; supports assignment, escalation, and resolution tracking.
- Guest Messaging & Chatbot
- Offers real-time two-way communication with guests via chat; integrates with hotel systems and websites.
- Competitor Analysis
- Compares your reputation, ratings, and guest sentiment to other local or similar properties.
- KPI Monitoring & Analytics
- Tracks performance metrics like guest satisfaction, review scores, and response times.
- PMS and CRM Integrations
- Seamless connection with Property Management Systems and Customer Relationship Management tools.
- Email Marketing & Booking Engine Integration
- Connects guest survey and review tools to marketing platforms and direct booking engines.
- Mobile App (iOS/Android)
- Offers on-the-go access to reviews, alerts, surveys, and case management with push notifications.
- Offline Support (Mobile)
- Allows users to view and respond to data while offline; syncs when reconnected.
- Custom Survey Templates
- Pre-built and customizable templates to match your hotel branding and goals.
- Multilingual Capabilities
- Supports feedback, surveys, and communication in multiple languages for global operations.
- Role-Based Access
- Different user permissions and views based on departments or hierarchy.
- Content API Access
- Developers can integrate ReviewPro data into other tools or dashboards via secure APIs.
- Operational Insights Module
- Analyzes internal trends and operational weak points based on guest comments and patterns.
- Brand-Level Aggregation
- For chains or groups, data can be rolled up across multiple properties for centralized monitoring.
- Survey Distribution Channels
- Send surveys via email, SMS, web, or app integrations to boost response rates.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Shiji ReviewPro Guest Surveys
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Shiji ReviewPro Guest Surveys Details
Shiji ReviewPro Guest Surveys's In-App Market Place
Does Shiji ReviewPro Guest Surveys have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)
Pros & Cons
- Centralizes reviews from extensive sources & languages
- Powerful analytics & benchmarking (Global Review Index™)
- AI-driven multilingual response saves staff time
- Integrated survey and case management workflow
- No dedicated in‑app marketplace—custom integration required
- Complexity could overwhelm very small properties
- No public pricing—opaque for smaller customers
- Mobile app reported bugs: UI crashes, reset profiles
Shiji ReviewPro Guest Surveys's Support Options
Shiji ReviewPro Guest Surveys's Alternatives
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YOOLOX
YOOLOX is a self-serve ordering platform from YOOLOX that provides a contactless use for dine-in…
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