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Shiji ReviewPro Guest Surveys logo

Shiji ReviewPro Guest Surveys

by Shiji · Since 1998
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorShiji
Year launched1998
StatusActive
Location730 Peachtree St NE, Suite 375, Atlanta, Georgia 30308, US
Countries servedGlobal
Languages8
Integrations25+
Free tierN/A
Free trialN/A
Contact salesYES

About Shiji ReviewPro Guest Surveys

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Shiji ReviewPro Guest Surveys is a powerful software solution designed to streamline the process of gathering guest feedback and measuring customer satisfaction in the hospitality industry. Standout features of this platform include real-time survey creation, customizable templates, and advanced reporting tools that provide valuable insights into guest preferences and experiences. The user interface of Shiji ReviewPro Guest Surveys is intuitive and easy to navigate, making it simple for users to create, distribute, and analyze surveys. The platform's sleek design and clear layout enhance the overall user experience, ensuring that users can quickly access the tools they need to collect and interpret customer feedback. One of the core functionalities that sets Shiji ReviewPro Guest Surveys apart from its competitors is its ability to aggregate data from multiple sources, including online reviews and social media platforms. This innovative approach allows businesses to gain a comprehensive understanding of customer sentiment and identify areas for improvement based on feedback from a variety of channels.

Pros & Cons

Pros
  • Centralizes reviews from extensive sources & languages
  • Powerful analytics & benchmarking (Global Review Index™)
  • AI-driven multilingual response saves staff time
  • Integrated survey and case management workflow
Cons
  • No dedicated in‑app marketplace—custom integration required
  • Complexity could overwhelm very small properties
  • No public pricing—opaque for smaller customers
  • Mobile app reported bugs: UI crashes, reset profiles

Features

Key features

Aggregated Review Collection
Gathers online reviews from over 140 review sites in 45+ languages to monitor and manage brand reputation.
Real-time Alerts
Notifies staff instantly when a new review is posted or when urgent feedback requires attention.
AI Review Response Suggestions
Uses artificial intelligence to generate suggested replies to guest reviews in multiple languages.
Global Review Index™ (GRI)
Proprietary score that benchmarks your property's reputation against competitors globally.
Semantic Sentiment Analysis
Analyzes guest feedback and assigns sentiment scores across 700+ hospitality concepts (like cleanliness, service).
Custom Dashboards and Reports
Lets users create tailored dashboards and export reports based on specific KPIs, guest types, or room categories.
Guest Surveys
Sends pre-stay, in-stay, or post-stay surveys to collect direct guest feedback and Net Promoter Scores (NPS).

Additional features

Ticket and Case Management
Creates internal tickets from guest issues; supports assignment, escalation, and resolution tracking.
Guest Messaging & Chatbot
Offers real-time two-way communication with guests via chat; integrates with hotel systems and websites.
Competitor Analysis
Compares your reputation, ratings, and guest sentiment to other local or similar properties.
KPI Monitoring & Analytics
Tracks performance metrics like guest satisfaction, review scores, and response times.
PMS and CRM Integrations
Seamless connection with Property Management Systems and Customer Relationship Management tools.
Email Marketing & Booking Engine Integration
Connects guest survey and review tools to marketing platforms and direct booking engines.
Mobile App (iOS/Android)
Offers on-the-go access to reviews, alerts, surveys, and case management with push notifications.
Offline Support (Mobile)
Allows users to view and respond to data while offline; syncs when reconnected.
Custom Survey Templates
Pre-built and customizable templates to match your hotel branding and goals.
Multilingual Capabilities
Supports feedback, surveys, and communication in multiple languages for global operations.
Role-Based Access
Different user permissions and views based on departments or hierarchy.
Content API Access
Developers can integrate ReviewPro data into other tools or dashboards via secure APIs.
Operational Insights Module
Analyzes internal trends and operational weak points based on guest comments and patterns.
Brand-Level Aggregation
For chains or groups, data can be rolled up across multiple properties for centralized monitoring.
Survey Distribution Channels
Send surveys via email, SMS, web, or app integrations to boost response rates.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
8
Interface languages
6
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseChineseJapanese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY

Reviews

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