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Software Status:Active

About Signpost

Signpost is a virtual receptionist software/platform from Signpost that provides dedicated support for small businesses. It combines AI voice receptionist, live receptionist, and instant response features so that businesses can improve efficiency and customer satisfaction. The platform includes a messaging hub to centralize communications, allowing businesses to manage customer interactions effectively. Signpost is designed to cater to various industries, including electricians, offering tailored solutions for their communication needs. Key capabilities: AI voice receptionist live receptionist instant response messaging hub industry-specific solutions Best for: small businesses that need reliable support in managing customer inquiries and communications.

Signpost Details

Vendor
Signpost
Year Launched
2010
Location
234 5th Ave., Fl 2, New York, NY 10001
Deployment
cloud
Training Options
videos, live online
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese
Users
Office Managers, Sales & Customer Service Teams, Small Business Owners, Field Service Technicians, Marketing Teams
Industries Served
Electricians, General Contractors, HVAC Contractors, Plumbers, Roofers
Tags
Call Management, Appointment Booking, Customer Service, Lead Generation, Small Business

Signpost's In-App Market Place

Does Signpost have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • Responsive and helpful customer support team
  • Good tools for customer communication and loyalty building
  • Text messaging with customers is effective and convenient
  • Tracks customer engagement levels
  • Helps capture and promote customer reviews across major platforms
  • Complicated and unclear cancellation process; reports of being charged after canceling
  • Poor customer service experiences during cancellations
  • Some users found onboarding confusing and disappointing
  • Concerns about over-emailing and potentially annoying customers

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