About Simplesat
Simplesat is a customer feedback software from Simplesat that supports one-click CSAT and NPS surveys for managed service providers (MSPs) and service-oriented professionals. It combines survey integration with platforms such as ConnectWise, Autotask, and Zendesk, and provides features like reporting, notifications, and testimonials to help businesses collect and act on customer feedback effectively. With Simplesat, organizations can easily gather insights and respond to customer needs, improving service delivery. The platform’s intuitive design makes it accessible for users, ensuring a smooth implementation process. Additionally, Simplesat allows businesses to become partners, enabling them to further use customer insights for continuous improvement. Key capabilities: Surveys integration Reporting Notifications Testimonials Partnership options Best for: MSPs and service-focused teams that need efficient customer feedback solutions.
Simplesat is a cloud-based customer satisfaction software designed to help organizations of all sizes collect, manage, and act on customer feedback seamlessly. Its core purpose revolves around enabling businesses—especially those in customer support, IT services, and sales—to capture real-time sentiment through customizable surveys embedded in emails, helpdesk platforms, and CRMs. Simplesat supports a variety of customer feedback metrics such as CSAT (Customer Satisfaction), NPS (Net Promoter Score), and CES (Customer Effort Score), offering a holistic view of customer sentiment. One of its defining strengths lies in its ability to integrate directly with a vast range of third-party applications, enhancing workflow automation and allowing teams to react swiftly to customer insights. The user interface of Simplesat is clean, modern, and incredibly easy to navigate, making it highly accessible for users across technical backgrounds. Its dashboard layout is well-organized, with intuitive tabs that lead users directly to survey design tools, analytics, response management, and integration settings. Setting up a new feedback form is straightforward with its drag-and-drop editor and pre-built templates, which eliminates the need for technical expertise.
Pros & Cons
- +Comprehensive Feedback Management: Covers the entire feedback cycle from collection to action and review amplification.
- +Highly Customizable Surveys: Allows for branded, engaging surveys that boost response rates.
- +Strong Integrations & Real-time Alerts: Seamlessly connects with popular tools for instant feedback notifications and workflow automation.
- +Actionable Analytics: Provides clear, digestible insights and custom reporting for data-driven decisions.
- +Excellent Support: Emphasizes "amazing," human-powered support with quick response times.
- +Free Trial Available: Offers a no-commitment free trial without credit card requirements.
- −Primary Focus on Feedback: While beneficial, its core focus is feedback management, which might require integration with other tools for broader marketing or CRM functionalities beyond feedback sync.
- −Reliance on Integrations: Maximizing its value often depends on integrating with existing business software.
Features
Key features
- Comprehensive Customer Feedback Management
- An all-in-one platform for effortlessly capturing, understanding, and acting on customer insights.
- Customizable & Engaging Surveys
- Creates fun, branded surveys designed to increase response rates and foster loyalty.
- Actionable Analytics & Reporting
- Provides digestible dashboards and tools to decipher feedback, allowing teams to understand insights and create custom reports.
- Seamless Integrations & Real-time Notifications
- Integrates with key business tools (Slack, MS Teams, CRMs like Salesforce, HubSpot, Zendesk, etc.) for instant alerts and streamlined workflows.
- Review Generation & Amplification
- Features end-of-survey review buttons to amplify positive (5-star) reviews, display them live on websites, and sync them to CRMs.
- Ease of Use & Strong Support
- Boasts easy setup, full customizability, quick integration, and "amazing," human-powered support with rapid response times.
Additional features
- Capture and act on customer insights effortlessly
- The platform is designed to make the entire feedback loop, from collection to action, simple and smooth.
- Transform customer feedback into growth
- The ultimate goal of the platform is to use insights gathered from customers to drive business expansion and improvement.
- Surveys reflect your brand
- Surveys can be fully customized to match your company's unique branding, colors, and tone.
- Playful personalization in surveys
- Injecting an element of fun into surveys makes the feedback process more engaging for customers.
- Sparks increased response rates
- The engaging and personalized nature of the surveys encourages more customers to provide feedback.
- Nurtures brand loyalty
- By demonstrating that their feedback is valued, customers feel more connected to the brand.
- Deciphers feedback (more than just collecting)
- Beyond raw data, Simplesat helps you truly understand the meaning and implications of the customer comments.
- Offers digestible overview dashboards
- Provides easy-to-understand summaries of your feedback data, making it simple to grasp overall trends.
- Ability to dive deeper for insights
- Users can explore the data in more detail to uncover specific patterns or root causes behind feedback.
- Craft custom reports to find specific answers
- Create tailored reports to address particular questions or analyze specific aspects of customer sentiment.
- Instant feedback notifications via Slack
- Receive immediate alerts about new feedback directly within your Slack workspace.
- Instant feedback notifications via Microsoft Teams
- Get real-time alerts about feedback right in your Microsoft Teams channels.
- Email subscription for feedback alerts
- Opt to receive feedback notifications directly in your email inbox.
- Ability to close the feedback loop anytime, anywhere
- Facilitates rapid follow-up with customers based on their feedback, regardless of location.
- End-of-survey review buttons amplify 5-star reviews
- Strategically placed buttons at the end of positive surveys encourage customers to leave public reviews on platforms like Google or Yelp.
- Display positive feedback live on your website
- Showcase glowing customer testimonials and 5-star ratings directly on your company's website.
- Sync stellar ratings to your CRM (to reveal biggest fans)
- Automatically transfer high ratings into your Customer Relationship Management system to identify and nurture your most loyal advocates.
- Integrates with Autotask, ConnectWise, Freshdesk, HubSpot, Intercom, Pipedrive, Salesforce, Zendesk, SyncroMSP, and more
- A broad list of direct integrations with popular help desk, CRM, and PSA (Professional Services Automation) tools.
- Easy setup process
- The initial configuration of the Simplesat platform is designed to be straightforward and quick.
- Fully customizable (surveys and platform)
- Offers extensive options to tailor both the appearance of surveys and elements within the platform itself.
- Plugs right into existing tech stack
- Designed for seamless integration with your current business software and tools.
- Amazing, human-powered support (claims response within an hour)
- Provides high-quality customer assistance from real people, promising fast response times for inquiries.
- Simplicity and flexibility in the platform
- The design prioritizes ease of use while still offering adaptability for various feedback needs.
- Free trial available (no credit card required, cancel anytime)
- Allows users to test the platform without commitment before subscribing to a paid plan.
- Trusted by 1,000+ businesses
- Indicates a significant user base that relies on Simplesat for their feedback management.
- Provides a product roadmap
- Gives users insight into upcoming features and the future direction of the platform.
- Offers API access
- Allows developers to programmatically connect and extend Simplesat's functionality with other systems.
- Has a Trust Center
- A dedicated section detailing the platform's security, privacy, and compliance measures.
- Provides help documentation
- A resource library with guides and articles to assist users in understanding and utilizing the platform.
- Option to schedule a demo
- Allows prospective clients to get a personalized walkthrough of the platform's features.
- Offers email support
- Provides a channel for users to get assistance via email.
- Supports Net Promoter Score (NPS) methodologies (registered trademarks mentioned)
- The platform is equipped to measure and analyze NPS, a widely recognized loyalty metric.
- Offers Startup Program
- Provides special consideration or pricing for eligible startup companies.
- Offers Partner Programs
- Opportunities for businesses to collaborate with Simplesat as partners.
Pricing
Monthly plans
Standard
USD 109
Pro
USD 229
Elite
USD 459
Countries & Languages
Available in
Interface languages
Billing currencies
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About Simplesat
Simplesat is a customer feedback software from Simplesat that supports one-click CSAT and NPS surveys for managed service providers (MSPs) and service-oriented professionals. It combines survey integration with platforms such as ConnectWise, Autotask, and Zendesk, and provides features like reporting, notifications, and testimonials to help businesses collect and act on customer feedback effectively. With Simplesat, organizations can easily gather insights and respond to customer needs, improving service delivery. The platform’s intuitive design makes it accessible for users, ensuring a smooth implementation process. Additionally, Simplesat allows businesses to become partners, enabling them to further use customer insights for continuous improvement. Key capabilities: Surveys integration Reporting Notifications Testimonials Partnership options Best for: MSPs and service-focused teams that need efficient customer feedback solutions.
Simplesat Details
Simplesat's In-App Market Place
Does Simplesat have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Standard
USD 109
Pro
USD 229
Elite
USD 459
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹)
Pros & Cons
- Comprehensive Feedback Management: Covers the entire feedback cycle from collection to action and review amplification.
- Highly Customizable Surveys: Allows for branded, engaging surveys that boost response rates.
- Strong Integrations & Real-time Alerts: Seamlessly connects with popular tools for instant feedback notifications and workflow automation.
- Actionable Analytics: Provides clear, digestible insights and custom reporting for data-driven decisions.
- Excellent Support: Emphasizes "amazing," human-powered support with quick response times.
- Free Trial Available: Offers a no-commitment free trial without credit card requirements.
- Primary Focus on Feedback: While beneficial, its core focus is feedback management, which might require integration with other tools for broader marketing or CRM functionalities beyond feedback sync.
- Reliance on Integrations: Maximizing its value often depends on integrating with existing business software.
Simplesat's Support Options
Email Address
support@simplesat.ioDocumentation
https://help.simplesat.io/Simplesat's Alternatives
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