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Simplesat

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Software Status:Active

About Simplesat

Simplesat is a customer feedback software from Simplesat that supports one-click CSAT and NPS surveys for managed service providers (MSPs) and service-oriented professionals. It combines survey integration with platforms such as ConnectWise, Autotask, and Zendesk, and provides features like reporting, notifications, and testimonials to help businesses collect and act on customer feedback effectively. With Simplesat, organizations can easily gather insights and respond to customer needs, improving service delivery. The platform’s intuitive design makes it accessible for users, ensuring a smooth implementation process. Additionally, Simplesat allows businesses to become partners, enabling them to further use customer insights for continuous improvement. Key capabilities: Surveys integration Reporting Notifications Testimonials Partnership options Best for: MSPs and service-focused teams that need efficient customer feedback solutions.

Simplesat Details

Vendor
Simplesat
Year Launched
2016
Location
113 Cherry Street, Seattle, Washington 98104, US
Deployment
cloud
Training Options
documentation
Countries Served
All Countries.
Languages
English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Chinese, Japanese, Korean, Arabic.
Users
Customer support teams, marketing teams, IT service providers, sales teams, managed service providers (MSPs), healthcare providers, software developers, business analysts, operations managers, data analysts, education administrators, eCommerce managers, consultants, account managers.
Industries Served
Technology, IT services, healthcare, education, retail, eCommerce, telecommunications, SaaS, financial services, government, marketing, HR/recruitment, logistics, hospitality, legal services, customer service.
Tags
Customer Satisfaction, NPS, Survey, Feedback, Analytics, Customer Experience, SaaS

Simplesat's In-App Market Place

Does Simplesat have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹)

Pros & Cons

  • Comprehensive Feedback Management: Covers the entire feedback cycle from collection to action and review amplification.
  • Highly Customizable Surveys: Allows for branded, engaging surveys that boost response rates.
  • Strong Integrations & Real-time Alerts: Seamlessly connects with popular tools for instant feedback notifications and workflow automation.
  • Actionable Analytics: Provides clear, digestible insights and custom reporting for data-driven decisions.
  • Excellent Support: Emphasizes "amazing," human-powered support with quick response times.
  • Free Trial Available: Offers a no-commitment free trial without credit card requirements.
  • Primary Focus on Feedback: While beneficial, its core focus is feedback management, which might require integration with other tools for broader marketing or CRM functionalities beyond feedback sync.
  • Reliance on Integrations: Maximizing its value often depends on integrating with existing business software.

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