About SmileBack
SmileBack is a customer feedback software from ConnectWise that helps businesses gather and analyze client satisfaction data. It provides tools for collecting feedback through surveys, monitoring Net Promoter Scores (NPS), and generating reports, so organizations can make informed decisions based on customer insights. The platform supports responses through various channels, enabling businesses to engage clients effectively. Additionally, it offers integration with popular IT service management solutions, allowing for simplified operations and better data utilization. Key capabilities: survey creation NPS tracking report generation client engagement integration options Best for: service providers that need to assess and improve customer satisfaction.
SmileBack Details
SmileBack's In-App Market Place
Does SmileBack have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), CHF (CHF), JPY (¥), CNY (¥), SEK (kr)
Pros & Cons
- Easy to set up and implement
- Seamless integration with tools like Brightgauge
- Simple and intuitive feedback process for clients
- Enables quick visibility into customer satisfaction
- Supports employee coaching and performance improvement
- Helps identify and respond to unhappy clients promptly
- Valuable for strengthening client relationships
- Limited functionality due to overly simple design
- Perceived as costly for the level of features offered
- Few reported dislikes, but price-to-feature ratio may be a concern