About SmileBack
SmileBack is a customer feedback software from ConnectWise that helps businesses gather and analyze client satisfaction data. It provides tools for collecting feedback through surveys, monitoring Net Promoter Scores (NPS), and generating reports, so organizations can make informed decisions based on customer insights. The platform supports responses through various channels, enabling businesses to engage clients effectively. Additionally, it offers integration with popular IT service management solutions, allowing for simplified operations and better data utilization. Key capabilities: survey creation NPS tracking report generation client engagement integration options Best for: service providers that need to assess and improve customer satisfaction.
SmileBack is a customer feedback platform designed specifically for Managed Service Providers (MSPs), aiming to improve customer satisfaction, increase client retention, and drive new business through actionable insights derived from surveys. It integrates seamlessly with ConnectWise Manage, allowing MSPs to embed feedback collection directly into their existing workflows. This integration enables easy gathering of both quantitative and qualitative data at crucial moments, such as when service tickets are completed. The platform focuses on key metrics like Customer Satisfaction (CSAT) and Net Promoter Score (NPS), providing real-time dashboards and reports that help MSPs quickly identify areas of strength and opportunities for improvement. The user interface is straightforward and intuitive, making it easy for users to create branded and scheduled surveys without hassle. Live feedback metrics are displayed on dashboards, enabling teams to respond promptly to issues or highlight positive customer experiences to build social proof. Automation features support workflows such as automatic follow-ups, alerts, and responses triggered by customer feedback, enhancing operational efficiency and service quality.
Pros & Cons
- Easy to set up and implement
- Seamless integration with tools like Brightgauge
- Simple and intuitive feedback process for clients
- Enables quick visibility into customer satisfaction
- Supports employee coaching and performance improvement
- Helps identify and respond to unhappy clients promptly
- Valuable for strengthening client relationships
- Limited functionality due to overly simple design
- Perceived as costly for the level of features offered
- Few reported dislikes, but price-to-feature ratio may be a concern
Features
Key features
Create branded, scheduled surveys to assess customer loyalty and satisfaction.
Generate quick insights through real-time dashboards and reports.
Automate responses or actions based on customer feedback.
Display positive reviews, NPS scores, and comments publicly to generate social proof.
Connect effortlessly with ConnectWise and other PSA systems.
Receive instant notifications on customer feedback to act promptly.
Automate the timing of surveys to optimize response rates.
Additional features
Achieve response rates of up to 42%, much higher than industry averages.
Visualize customer satisfaction data vividly for insights.
Use feedback on websites and social channels to attract new business.
Set triggers to initiate follow-ups or responses automatically.
Use detailed reports for strategic reviews and planning.
Collect responses via email or internal tools.
Tag feedback for organized analysis.
A straightforward system to send, receive, and analyze surveys.
Track and review previous feedback to identify patterns.
Showcase positive feedback on your website or marketing materials.
Pricing
Monthly plans
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to SmileBack
Repticity
Repticity is a visitor management software from Repticity that provides an all-in-one solution for various…
InsightSofa
InsightSofa is a customer use management software from ROUCEK Group s.r.o. that supports the improvement…
YOOLOX
YOOLOX is a self-serve ordering platform from YOOLOX that provides a contactless use for dine-in…
trustr
Trustr is a software platform from Intelligent Interactions that focuses on user engagement and feedback…
Spot something wrong or outdated?
Suggest a correction — a reviewer verifies every change.
About SmileBack
SmileBack is a customer feedback software from ConnectWise that helps businesses gather and analyze client satisfaction data. It provides tools for collecting feedback through surveys, monitoring Net Promoter Scores (NPS), and generating reports, so organizations can make informed decisions based on customer insights. The platform supports responses through various channels, enabling businesses to engage clients effectively. Additionally, it offers integration with popular IT service management solutions, allowing for simplified operations and better data utilization. Key capabilities: survey creation NPS tracking report generation client engagement integration options Best for: service providers that need to assess and improve customer satisfaction.
SmileBack Details
SmileBack's In-App Market Place
Does SmileBack have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), CHF (CHF), JPY (¥), CNY (¥), SEK (kr)
Pros & Cons
- Easy to set up and implement
- Seamless integration with tools like Brightgauge
- Simple and intuitive feedback process for clients
- Enables quick visibility into customer satisfaction
- Supports employee coaching and performance improvement
- Helps identify and respond to unhappy clients promptly
- Valuable for strengthening client relationships
- Limited functionality due to overly simple design
- Perceived as costly for the level of features offered
- Few reported dislikes, but price-to-feature ratio may be a concern
SmileBack's Support Options
SmileBack's Alternatives
Repticity
Repticity is a visitor management software from Repticity that provides an all-in-one solution for various…
InsightSofa
InsightSofa is a customer use management software from ROUCEK Group s.r.o. that supports the improvement…
YOOLOX
YOOLOX is a self-serve ordering platform from YOOLOX that provides a contactless use for dine-in…
trustr
Trustr is a software platform from Intelligent Interactions that focuses on user engagement and feedback…
