About Startly
Startly is an ITSM software platform from Startly Labs that provides comprehensive IT management solutions. It includes features such as 360° visibility, time-saving automation, and an intuitive user interface to help organizations manage their IT services more effectively. The platform is designed to be easy to master, allowing teams to quickly adapt and utilize its capabilities. Startly also offers resources such as a knowledge base and industry-specific solutions, ensuring users have access to relevant information and support. Key capabilities: 360° visibility time-saving automation intuitive user interface industry-specific solutions knowledge base Best for: IT teams that need efficient management of their service delivery and operations.
Startly by Startly Labs is a comprehensive IT Service Management (ITSM) and Professional Services Automation (PSA) platform designed to enhance the efficiency of service delivery organizations. This all-in-one solution integrates critical functions such as time and expense tracking, project management, help desk operations, ticketing, change management, asset management, and automated invoicing. It caters to businesses that require a streamlined approach to managing complex service delivery workflows, making it a valuable tool for IT service providers, consulting firms, and other project-driven organizations. Its robust features and flexibility position it as a powerful resource for improving team coordination and operational efficiency. The **user interface and ease of use** are among Startly’s standout qualities. The platform features a clean, modern design that emphasizes simplicity and accessibility. Navigation is intuitive, allowing users to move through various modules with minimal effort. The dashboard offers a comprehensive overview of ongoing projects, tasks, and expenses, providing users with real-time insights into their operations. Customizable widgets and drag-and-drop functionality further enhance the user experience, allowing individuals to tailor the platform to their specific needs.
Pros & Cons
- +All-in-one solution: Consolidates multiple tools into a single platform, reducing complexity and increasing efficiency.
- +User-friendly interface: Easy to navigate and learn, even for non-technical users.
- +Strong customer support: The Startly team is responsive and helpful.
- +Cost-effective: Offers a competitive pricing model compared to other solutions.
- +Continuous improvement: The company is actively working on enhancing the product based on user feedback.
- −Limited functionality for standard users: Some users may find limitations in the basic user role.
- −Occasional technical issues: Users have reported experiencing pop-up errors and other minor glitches.
- −Reporting and dashboard capabilities could be improved: While the company is working on enhancing these features, they are not yet as robust as some competitors.
Features
Key features
- 1. All-in-one platform
- Combines IT Service Management (ITSM) and Professional Services Automation (PSA) functionalities.
- 2. Streamlined Workflow
- Manages projects, delivers customer support, tracks finances, and simplifies IT service management.
- 3. Increased Productivity
- Reduces overall application costs and enables faster project completion.
- 4. Improved Customer Satisfaction
- Offers features like ticketing and surveys to enhance customer experience.
Additional features
- 1. Service Management
- Track incidents, problems, and service requests.
- Real-time Service Level Agreements (SLAs) tracking.
- Increase customer satisfaction with surveys.
- Customizable knowledge bases.
- Systematic approach to change management.
- Configuration management database (CMDB).
- 2. Project Management
- Plan, track, and resolve projects. (Presumably includes features like task management, budgeting, etc.)
- 3. Resource Management
- Manage team capacity, costs, and bill rates.
- Track team utilization (past, current, and future).
- Allocate team members effectively.
- Facilitate time and expense tracking for team members.
- 4. Insights & Analytics
- Gain at-a-glance visibility into your organization.
- Make data-driven decisions with real-time analytics.
- Identify ticketing trends.
- Track project performance.
- 5. Additional Features
- Built for IT professionals by IT professionals.
- Free trial available.
- Mobile app for time and expense tracking.
Pricing
Monthly plans
Harvest
USD 10.8
Startly
USD 15
Servicenow
USD 135
Countries & Languages
Interface languages
Billing currencies
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About Startly
Startly is an ITSM software platform from Startly Labs that provides comprehensive IT management solutions. It includes features such as 360° visibility, time-saving automation, and an intuitive user interface to help organizations manage their IT services more effectively. The platform is designed to be easy to master, allowing teams to quickly adapt and utilize its capabilities. Startly also offers resources such as a knowledge base and industry-specific solutions, ensuring users have access to relevant information and support. Key capabilities: 360° visibility time-saving automation intuitive user interface industry-specific solutions knowledge base Best for: IT teams that need efficient management of their service delivery and operations.
Startly Details
Startly's In-App Market Place
Does Startly have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Harvest
USD 10.8
Startly
USD 15
Servicenow
USD 135
Accepted Payment Currencies
Usd ($)
Pros & Cons
- All-in-one solution: Consolidates multiple tools into a single platform, reducing complexity and increasing efficiency.
- User-friendly interface: Easy to navigate and learn, even for non-technical users.
- Strong customer support: The Startly team is responsive and helpful.
- Cost-effective: Offers a competitive pricing model compared to other solutions.
- Continuous improvement: The company is actively working on enhancing the product based on user feedback.
- Limited functionality for standard users: Some users may find limitations in the basic user role.
- Occasional technical issues: Users have reported experiencing pop-up errors and other minor glitches.
- Reporting and dashboard capabilities could be improved: While the company is working on enhancing these features, they are not yet as robust as some competitors.
Startly's Support Options
Email Address
support@startly.comContact
(888) 782-7859Startly's Alternatives
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