About Wolken ServiceDesk
Wolken ServiceDesk is a service management software from Wolken Software that provides IT service management solutions. It combines incident management, problem management, and change management so organizations can effectively handle service requests and issues. This platform facilitates internal and external user engagement, enabling better communication and faster resolutions. Wolken ServiceDesk also features a self-service portal to enable users to find answers independently. Key capabilities: incident management problem management change management service catalog reporting and analytics Best for: IT departments and service management professionals that need to manage and resolve service-related issues efficiently.
Wolken ServiceDesk Details
Wolken ServiceDesk's In-App Market Place
Does Wolken ServiceDesk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), INR (₹), JPY (¥), AUD (A$), CAD (C$)
Pros & Cons
- 1. Wolken provides complete control over internal structures and workflows.
- 2. It efficiently manages events, service requests, and change requests.
- 3. The platform helps in taking care of all internal issues and concerns.
- 4. It allows you to manage all internal issues from a single platform.
- 1. The interface for managing helpdesk tickets is considered ugly for both IT and customers.
- 2. The software's interface is hard to use and lacks intuitiveness.
- 3. Using this tool effectively requires training for all users.
- 4. The user experience and usability of the UI are not outstanding compared to other software.
Wolken ServiceDesk's Support Options
Email Address
info@wolkensoftware.comContact
+1 650-799-5587