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Zoho CRM Plus

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About Zoho CRM Plus

Zoho CRM Plus is a customer relationship management software from Zoho that supports online marketing. It combines email marketing, social media marketing, and customer support tools so businesses can manage their customer interactions effectively. This platform provides a centralized approach to engage with customers across multiple channels, enabling businesses to nurture leads and improve customer satisfaction. With features such as analytics for performance tracking, automation for repetitive tasks, and integration with various apps, Zoho CRM Plus caters to businesses looking for a comprehensive solution. Key capabilities: email marketing social media management customer support tools analytics automation Best for: marketing teams that need to manage customer relationships and marketing campaigns in one place.

Zoho CRM Plus Details

Vendor
Zoho
Year Launched
1996
Location
Estancia IT Park, Plot no. 140, 151, GST Road, Vallancheri, Chengalpattu District - 603 202, India
Deployment
cloud, ios, android
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English
Users
Small and medium-sized businesses (SMBs), Large enterprises, Sales teams, Marketing teams, Customer support teams, Retail companies, Finance professionals, Customer service teams
Industries Served
Retail, Technology, Finance, Healthcare, Education, E-commerce, Customer service, Hospitality, Real estate
Tags
Artificial Intelligence, Collaboration, CRM, Customer Engagement, Customer Experience, Customer Loyalty, Customer Satisfaction, Team Communication.

Zoho CRM Plus's In-App Market Place

Does Zoho CRM Plus have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), RUB (₽)

Pros & Cons

  • Comprehensive Suite of Tools: Zoho CRM Plus offers a wide range of features for sales, marketing, support, and analytics, making it an all-in-one platform.
  • Omnichannel Communication: Seamless interaction with customers via multiple channels (email, phone, social media, chat) all within the same platform.
  • AI-Powered Insights: Zia, the AI assistant, helps with predictive analysis, sentiment tracking, and automating routine tasks.
  • Customization: Highly customizable dashboards, modules, and workflows to fit unique business processes.
  • Seamless Integration: Integrates well with other Zoho products and third-party apps like Google Workspace, Microsoft 365, etc.
  • Strong Customer Support: 24/7 support along with a robust knowledge base, tutorials, and community forums.
  • Learning Curve: The abundance of features can be overwhelming for new users, requiring time and training to fully utilize.
  • Customization Complexity: While customization options are robust, they can be complex and may require technical expertise.
  • Occasional Performance Lag: Some users report occasional lags when working with large data sets or complex workflows.
  • Limited Offline Access: The cloud-based model makes offline use more challenging compared to on-premise solutions.

Zoho CRM Plus's Support Options

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